Contact Your Local ECC

Do you have a question or complaint about a trader? Click your local ECC's contact card below and submit an enquiry via the national ECC's website. Please note: it may take a while before you get a reply because ECCs receive more cases than usual.


Can't find your country? 

If your country is not listed on this page, it could mean that:

  • You've searched for your country's full name. Example: 'Republic of Ireland'. Please look for 'Ireland' instead
  • There's a typo in your search
  • You're looking for the United Kingdom (UK), which is not listed as it's no longer an EU country as of 2020
  • It's not an EU country, Norway, or Iceland. In that case, the ECC Network cannot assist you. Please see Assistance outside the EU, Norway or Iceland | European Consumer Centers Network for alternative options