Consumers
European consumers are protected by EU legislation when travelling and shopping in Europe. You receive free consumer assistance from the European Consumer Centres Network if you have an issue with a seller abroad, within the EU, Norway or Iceland.
Rights
Click below to find out more about your consumer rights and protections under European Union law.
Redress
If you have a problem with a business in the EU, there are several ways to initiate a consumer dispute and obtain redress.