Free Advice and Assistance for Consumers in the EU, Norway and Iceland
Have you run into a problem when shopping or travelling abroad in the EU, Norway or Iceland? Reach out to your local European Consumer Centre (ECC) for help. More than 1.5 million consumers in the EU have preceded you in the past 16 years. Our services are free of charge.
Our specialised legal advisors can:
- inform you about your consumer rights under EU law or national consumer legislation
- advise you on possible ways of solving your consumer complaint
- help you reach an amicable settlement with traders abroad
- forward you to an appropriate dispute resolution body if we cannot help
Contact your local ECC
Do you reside in Slovakia and need help to resolve a cross-border complaint? Or do you have a question about your consumer rights in the European Union? Our specialised legal advisors are pleased to assist you. Please click on the button below to contact the European Consumer Centre in Slovakia and submit an enquiry.
Need help in a different country?
Go to eccnet.eu to find contact details for all ECCs. The European Consumer Centres Network has a centre in every EU Member State, as well as in Norway and Iceland.
Are you not sure if we are able to help you with your question or complaint? Please read our quality charter. Our quality charter describes our services and defines the standard of service that you may expect when contacting one of the European Consumer Centres.
Feedback
We learn by listening, therefore your feedback is valuable to us. Do you think the information provided on this page is clear? Or do you have any suggestions to make the information more clearer? Please let us know by filling in this form. It will only take one minute of your time. Thank you!