How to Enforce My Consumer Rights in Europe?
There are several ways to initiate a consumer dispute or resolve your consumer complaint about a cross-border purchase of goods or services within the EU, Iceland, Liechtenstein, and Norway. You can read more about these procedures on the pages listed below.
Alternative Dispute Resolution
Do you have trouble dealing with a trader in your country or in another European country? Alternative Dispute Resolution (ADR) bodies across Europe can help you solve your disputes.
Here’s everything you need to know about ADR procedures.
European Small Claims Procedure
If you were not able to resolve your dispute with a trader and mediation provided did not yield the desired result, you can start a European small claims procedure (ESCP).
Here’s everything you need to know about small claims procedure.
European Order for Payment Procedure
If you owe money from a trader based in another EU country, you can easily recover uncontested civil and commercial claims using the European Order for Payment Procedure (EOP).
Here’s everything you need to know about the EOP procedure.