Assistance outside the EU, Norway or Iceland
The European Consumer Centres Network (ECC-Net) assists consumers who live in an EU Member State, Norway or Iceland and have a cross-border complaint against a trader from one of these countries.
Assistance in the United Kingdom
The United Kingdom is no longer a member of the European Consumer Centres Network. However, our network remains in close contact with the UK International Consumer Centre (UKICC).
- If you live in the United Kingdom and have a cross-border consumer complaint, contact the UK International Consumer Centre (UKICC).
- If you live in the EU, Norway or Iceland and have a cross-border consumer complaint against a trader in the United Kingdom, contact your local ECC.
Assistance in other countries
If you or the trader are not based in the EU, Norway or Iceland, unfortunately the European Consumers Centre Network cannot help you. These are some alternative options to consider:
- Consumer organisations
Check the BEUC network or Consumers International to find a consumer organisation in your country that may be able to offer assistance. - Payment service providers
Check if the payment service provider you used can offer assistance. Certain payment options, like PayPal, credit cards, some ‘Buy Now Pay Later’ services and bank accounts include a form of insurance. The payment provider may be able to reverse or pause your payment in case of a dispute. - Private insurances
Check if you have any private insurance (e.g. travel insurance or product insurance) that provides legal assistance. - Dispute resolution programmes
Check if the trader is part of a dispute resolution programme or an industry programme that can offer assistance in case of a dispute. If a trader is part of such a scheme, you will most likely find this information in the trader’s general terms and conditions. - Enforcement authorities
Check if you can report a complaint against the trader with a consumer authority or national enforcement body for passenger rights in the country where the trader is registered. Authorities may take action if more consumers report similar complaints about a trader. Please note that enforcement authorities generally do not act in individual cases. - Scams
If you feel like you have been scammed by a trader, consider filing a report with the police. Sharing your experience online can also help alert other consumers. You can report international scams on econsumer.gov. This partnership between 65 consumer protection authorities was founded to help authorities spot trends and combat fraud.