Travel and Passenger Rights
Sometimes things do not go according to plan. If you book a holiday, rental car, accommodation or a flight in the EU, Norway or Iceland, and you encounter any issues, your consumer rights are there to protect you. If your flight is cancelled, your baggage is lost, your cruise doesn’t go smoothly or you miss your train connection, EU legislation will make sure that you obtain redress.
Use the links below to learn more about your consumer rights.
Air Travel
Was your flight cancelled or delayed? Did your baggage go missing? Has your baggage been damaged during the flight? Here’s what you need to know about your air passenger rights.
Rail Travel
Did you miss your train connection or was your train cancelled? Are your holiday plans ruined as a result? Here’s what you need to know about your train passenger rights.
Maritime Travel
Did your ferry trip or sea/river cruise not go according to plan? You want to know what you are entitled to? Learn everything about your maritime passenger rights.
Road Travel
What if your car or bus/coach trip is disrupted by external factors? And what to do if you encounter issues when booking your trip? Here’s what you need to know about your travel rights.
Package Travel
What are the advantages of booking a package holiday or linked travel arrangement? Who can help you if something goes wrong? Here’s what you need to know about your travel rights.
Accommodation
What types of accommodation can you book in the EU, Norway and Iceland? Who can you contact if something goes wrong? Here’s what you need to know about your travel rights.
Travelling with a Disability or Reduced Mobility
Are you going on a journey, and will you need help getting on or off a vehicle? Are you travelling with mobility aids or an assistance dog?
Here’s what you need to know about you rights as a passenger with a disability or reduced mobility.