20 Years ECC Bulgaria

Partnering for impact

ECC Bulgaria has been helping consumers since 2008. The Centre is a part of ECC-Net – a European network that celebrates its 20th anniversary this year. Being part of this network means learning from others, working across borders, and sharing one common goal: to make sure consumers feel supported when something goes wrong in the Single Market.

Thanks to their long-standing cooperation with the European Commission Representation in Sofia, ECC Bulgaria has participated in several information tours in big and small cities over the years. The face-to-face conversations during these tours have proven to be a great way to connect with people who might not otherwise have heard of the European Consumer Centre and its services.

To be even closer to consumers, ECC Bulgaria regularly organises information stands at airports and in various towns across the country. These are designed to meet people where they are – whether they’re about to board a flight or simply passing by the town square – and to offer them practical advice on their rights when shopping or travelling in the EU.
 

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Talking about travellers

ECC Bulgaria also hosted a roundtable on passenger rights with representatives of the Directorate-General for Mobility and Transport of the European Commission, media, consumer organisations, and other stakeholders. Travelling can be stressful enough, so it is very important for travellers to know their rights (and be able to use them). The event received significant media attention and opened up valuable conversations.

Sharing and learning – together with colleagues

In 2018, the Cooperation Days were organised by ECC Bulgaria, and in 2024, they partnered with ECC Germany to host a Communication Workshop in Sofia. The goal of both events was to bring together colleagues from the entire network in Bulgaria. Participants shared ideas, challenges, and solutions, while also discussing how the Centres can communicate even more effectively — externally and internally. These moments contributed to the growth of both the team and the network.

Supporting the next generation

By participating in a joint internship initiative with other European networks, ECC Bulgaria introduced young professionals to the work of consumer centres and encouraged them to consider a career in the European networks or consumer protection. The initiative was refreshing and inspiring, both for the trainees and for the staff involved.

In addition, ECC Bulgaria regularly visits schools and universities, where team members deliver interactive lectures about consumer rights in the EU. These sessions often include simulated online shopping experiences, helping students better understand how to protect themselves as digital consumers.

Staying connected – every day

ECC Bulgaria has developed a strong presence on social media, which plays a key role in its daily communication with the public. Through Facebook, Instagram, and LinkedIn, the Centre shares useful tips, case studies, and current topics, reaching thousands of people every year. Its website also continues to be a trusted source of consumer information and practical advice.

What makes the difference? The team

This may be their most important achievement. The core team of ECC Bulgaria has been working together for over five years. Over time, they have solved many cases, dealt with complex situations, and learned from each other. Some consumers call them "friends", others – half-jokingly – "therapists." The team listens, explains, and makes people feel heard.

Behind the scenes, they support and complement each other by sharing ideas, challenges, and – just as important – lots of laughter and friendship.
 

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