Feedback
We are committed to providing the best service to European consumers through our website. We welcome your feedback, comment or suggestion on how we can improve further.
Compliments
Do you find our website helpful? Would you like to provide some feedback? We are eager to hear your thoughts at: info@eccnet.eu
Suggestions
Do you have any suggestions or ideas on how we can improve our website? We would love to hear from you. With your input, we can fine-tune our website and tailor it even more to your needs. Please send your suggestions to info@eccnet.eu
Complaints
Your feedback is important to us. Your complaints allow us to improve our services and the way we communicate.
Even though we are committed to providing content and a service to the best of our abilities, we understand that issues may occur. So we are happy to address complaints from consumers who are dissatisfied with the quality of the service provided or its delivery.
- Are you dissatisfied with our website?
We continuously strive to improve the quality of our website, and we appreciate any constructive feedback sent to: info@eccnet.eu - Do you have a complaint about an ECC centre?
Please make your complaint known to the person you are dealing with in the centre. If you are not satisfied with the response you receive and wish to make a formal written complaint, you may contact the Director at the European Consumer Centre with whom you have been contact. The case will then be reviewed as regards its merits and the manner in which it has been handled.