Sustainability focus (ESG)

The majority of the ECC-Net offices have implemented waste separation, waste recycling and waste reduction (especially paper). In addition, in most of the offices, kitchens provide the necessary utensils to make lunch or bring lunch to work rather than buying takeaway.

For ECC-Net the responsible use of energy and utilities includes aspects related to the office buildings, for instance heating, air conditioning or the equipment of energy saving light bulbs. Furthermore, using public transport plays a big role in the network. The availability of public transport policies, vouchers and bicycles encourages a more sustainable way of commuting within the team.

When organising events, ECC-Net pays attention to a sustainable food offer, for instance through the availability of vegetarian menu options and the hiring of sustainable event venues. Moreover, ECC-Net organises events that thematise topics related to sustainability.

ECC-Net cares about its employees and their health as much as it cares about the consumers it serves. ECCs provide a large health-related offer to their employees, including regular health checks, health workshops and ergonomic arrangements for the workplace. ECC-Net also aims to strengthen its focus on mental well-being in these next few years.

ECC-Net highly values diversity, equality and inclusion. Hence, it is important for ECC-Net to live by this every day, internally and externally. Internally, ECCs see a female representation that is well above average. Externally, all consumers who are in need of support are treated to their individual needs.

To offer an excellent customer service, our employees need to be able to follow current topics and are encouraged to expand their horizons.

Transparency is key at ECC-Net. Therefore, throughout the year all offices see several instances of reporting and regular audits are performed to assure high-quality standards on all levels. In addition, the constant informal exchange of information between team members leads to a unique offer of international customer support. 

Tools for international alignment are developed for an efficient exchange of ideas and processes between the European offices.

ECC-Net strives for high quality services and a clear complaint procedure.