European Commission Launches Public Consultation on (Online) Consumer Protection
Would you like to express your views on the enforcement of (online) consumer rights in the EU? The European Commission has opened a public consultation to seek views on issues related to consumer protection.
The goals of this public consultation are to:
- Modernise EU rules on enforcement cooperation among European consumer protection authorities.
- Help consumer protection authorities to ensure that consumers benefit from the same rights online as they do offline.
- Look into adapting dispute resolution procedures that are fit for the cross-border nature of digital markets.
- Introduce wider tools for consumers to obtain remedies in the event of a dispute.
The European Commission is seeking feedback from all interested parties, particularly:
- Consumers
- Traders
- Organisations interested in consumer protection issues
Commissioner for Justice, Didier Reynders said: "Over the last few years, we have witnessed EU consumers increasingly turn to online markets, a phenomenon which only increased during the COVID-19 pandemic. Consumers deserve the same standards of protection online as they do offline, and they need modern tools to cope with modern challenges. We want to hear from those who will reap the benefits of these initiatives most. We will continue our efforts to ensure a safe and fair online ecosystem for consumers”.
You can submit your feedback until 21 December 2022 (midnight CET).