Shopping Rights
If you purchase goods or services in an EU-based store or web shop while travelling in the EU, Norway or Iceland, you are protected by EU legislation. As an EU resident/citizen, you have the same rights in every EU country. Use the links below to learn more about consumer contracts, pricing rules, payment options, VAT, shipping and delivery, guarantees and returns.
Store Purchase
In a store, you can examine and maybe even try out a product. Nevertheless, you might end up buying a faulty item. What are your consumer rights if that happens?
Here’s what you need to know.
Off-premise Purchase
If you make an off-premise purchase, you may be faced with surprises, or the seller may pressure you into making the purchase. Are you allowed to terminate the contract?
Here’s what you need to know.
Online Purchase
If you shop online, standard EU shopping rights apply to you, as well as additional consumer protection rules. In most situations, for example, you are entitled to a cooling-off period.
Here’s what you need to know.