Package Travel and Linked Travel Arrangements
What are my consumer rights when booking a package travel or linked travel arrangement?
If you book a combined trip with a travel organiser, it is called a package holiday. Linked travel arrangements (LTAs) are travel services that are bought from different traders in separate contracts but are linked so as to put together one trip. Learn more about your consumer rights on the pages ‘Package Holidays’ and ‘Linked Travel Arrangements.’
Package Travel Arrangements
Did you book a package travel arrangement? Here’s what you need to know.
Linked Travel Arrangements
Did you book a linked travel arrangement? Here’s what you need to know.
What is the difference between package holidays and linked travel arrangements?
If you book a trip with a travel organiser, two different types of travel services — such as transport and lodging — should be included for it to be considered a package holiday.
A linked travel arrangement is a combined trip of at least 24 hours which you put together yourself via a trader such as a booking website. The trip consists of at least 1 overnight stay and transport or a different type of travel service, like an excursion. The trader cannot offer the LTA as a standard package or arrangement. You should conclude separate contracts with the individual travel service providers.
Do you want to learn more about the European Directive (EU) 2015/2302? Click here.
Where can I get assistance and advice?
The European Consumer Centres Network provides free legal advice and support on cross-border purchasing issues. It can also help consumers deal with disputes relating to travelling in the EU, Norway, and Iceland. If you have tried to resolve a dispute with a business to no avail, click here to contact your local ECC and submit an enquiry.