Testimonials

"I would like to thank you for your unwavering support and quality service to EU consumers. You truly recognised the potential of the Single Market for consumers and have been key to its success story."

"The ECC-Net provides pragmatic and concrete guidance to consumers when they try to navigate the jungle of European consumer law in cross-border cases. We see the ECC-Net as a very legitimate and reliable partner. I look forward to working with you for many more years to come."

"The ECC-Net represents a great example of cooperation at European level for the benefit of consumers. Through its work, it contributes to rebalancing cross-border consumer relations by protecting the interests of consumers, especially the most vulnerable. We are thus moving towards fairer and more balanced consumer relations in the European sphere."

"International cooperation is essential for consumer protection across borders. The network of European Consumer Centres is a key player in helping European consumers in sometimes complicated cross-border issues. Keep up the great work!"

"In the European Parliament, it is our task to update our high level of consumer protection to the Green and Digital transition. For this, we need expertise from all over Europe telling us about cross border issues and current challenges. I am looking forward to continue working with the ECC-Net towards a single market benefitting consumers, businesses and the planet."

"I can‘t help but support the work that the ECC-Net undertake on a daily basis. We as legislators can make as many regulations as we want to protect consumers. Nevertheless, consumers have to be aware of the existence of this protection."

"The European Consumer Centres serve as a most valuable point of contact for consumers in Europe, offering support on cross-border issues and providing information on consumer rights. The close cooperation within the ECC-Net has been a key factor in the longstanding success of their work. In this context, the special liaison between ECC Germany and ECC France at their joint location in Kehl is a great example of European partnership."

"As a matter of fact, the complementarity between the work of national consumer organisations and the work that the ECC-Net does is key."

"I am delighted to welcome the launch of the European Consumer Centre Network website. The ECC-Net is a key piece of consumer protection infrastructure throughout Europe. With the ever-increasing number of digital buyers, and increased globalisation generally, it is becoming more and more important that consumers can access advice on their rights on an all-European basis. The ECC-Net is a very effective tool in protecting consumers. I am proud, as the Irish Minister for European Affairs, to welcome this new initiative!"

"European consumer rights are among the strongest worldwide. Thanks to your help and advice to over more than 1,5 million consumers, you make European consumer rights concrete, enforceable and noticeable for European citizens. To support your work, I am honoured to be member of the Franco-German CEC-ZEV advisory board!"