Publications
Want to know more about EU consumer rights, current and future challenges consumers face or about ECC-Net? This page provides an overview of position papers, research reports, information resources and anniversary reports.
ECC-Net Celebrates 20th Anniversary
Since 2005, the ECC Network (ECC-Net) has been dedicated to protecting consumer rights across the EU, Norway, and Iceland. Visit our anniversary page to discover various initiatives undertaken by ECC-Net and local ECCs over the years.
This report provides a concise overview of the European Consumer Centres Network’s activities in 2024. It highlights the significant impact of our legal experts, who assisted nearly 134,000 European consumers and successfully resolved disputes, recovering almost 8 million euros through amicable solutions. Additionally, it showcases our key achievements, expert insights, and ongoing initiatives.
This factsheet provides a brief overview of the European Consumer Centres Network’s actions throughout 2023. It illustrates the significant impact of our legal experts, who assisted over 124,000 European consumers and successfully resolved disputes, recovering more than 8 million euros through amicable solutions. Additionally, it highlights our achievements, ongoing initiatives, testimonials from satisfied consumers, and a list of national campaigns.
This factsheet summarises the activities of the European Consumer Centres Network in 2022. The infographic shows how our legal experts helped more than 118,000 European consumers and recovered nearly 10 million euros in amicable settlements. It includes consumer stories, expert statements, key concerns and a list of national campaigns.