Terms and Conditions
We strongly believe in your fundamental rights to privacy and data protection. We strictly limit the processing of your personal information to the minimum possible for the specific purposes described in this privacy policy and we try to use the services of only those companies that respect your privacy.
Protection of your personal data
Your data is in safe hands with us. Personal data of consumers and visitors of this website (www.eccnet.eu) are handled with care and secured by the European Consumer Centres Network. We comply with the requirements set by the General Data Protection Regulation (GDPR), the General Data Protection Regulation Implementation Act (UAVG), the Telecommunications Act and other privacy legislation.
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Privacy sensitive data or personal data are processed via the website www.eccnet.eu. The European Consumer Centres Network (hereafter: ECC-Net) attaches great importance to the careful treatment of these personal data. Personal data are processed and secured by us with the utmost care. When processing data, we comply with the requirements set by the privacy legislation. That means, among other things, that:
- in this privacy statement we clearly state the purpose for which we are processing personal data;
- we never collect more personal data than is necessary for the purposes described in this privacy statement;
- we first ask for explicit permission to process your personal data in cases where your consent is required;
- we take appropriate security measures to protect your personal data and also require parties that process personal data on our orders to do the same;
- we respect your right to request that your personal data be provided to you for inspection, correction or removal.
The ECC-Net is responsible for data processing. In this privacy statement we explain what personal data we collect and use and for what purpose. This privacy statement was last updated: September, 2021.
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When you use our website, we obtain certain data from you. We only keep and use the personal data provided directly by you in the context of your request, or where it is clear this has been provided to us to be processed.
You can use our website without providing personal data. On specific pages of the website, however, you will be asked to provide personal data. The data we can collect on these pages are:
- first and last name
- place of residence (country)
- telephone number
- email address
The information above is used solely for the following purposes:
- Contact form
- Digital newsletter
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Our website offers you the opportunity to send requests and inquires through a contact form. This contact form asks you to enter certain details in order to handle your request:
- first and last name
- place of residence (country)
- telephone number
- e-mail address
We will keep your personal data as long as, depending on the nature of the form, is necessary for a complete response to and treatment thereof, but no longer than one year after we have processed your request.
Once the retention period expires, the information is anonymised and only kept for statistical purposes. See ‘Protection of your personal data ECC-Net 2’.
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On our website, we provide a newsletter with which we want to inform interested parties about our services and latest consumer news. Every newsletter contains a link with which you can easily unsubscribe. Your e-mail address will only be added to the list of subscribers with your permission.
We are committed to keeping your e-mail address confidential. We do not sell or share our contact data or lists to third parties, and we will not provide your personal information to any third party at any time.
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We offer an insite search functionality. With this functionality, you can search for specific content on our website. Once you enter a key word, relevant pages and content will be shown. We take inventory of topics that are popular and tailor our content accordingly.
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Please check our cookies statement for more information about cookies.
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We take appropriate security measures to limit the abuse of and unauthorized access to personal data. Specifically, ECC- Net has taken the following measures:
- We make use of secure connections (SSL/TLS) to protect all information between you and our website when you enter personal data.
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The personal data described above will be stored for up to 1 year after you have provided us with the data. This will differ only if it is necessary to keep the data longer to provide the service you have requested to you, or if there is a statutory obligation that requires longer storage.
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This privacy statement does not apply to third party websites that are connected to our service by means of links. We cannot guarantee that these third parties handle your personal data in a trustworthy or secure manner. We encourage you to read the privacy statement of these websites before using them.
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For questions about our privacy policy or questions regarding the inspection of and changes to (or removal of) your personal data, feel free to contact us at any time by sending an email to communication@eccnederland.nl. You can also send us the following requests:
- request to inspect, change or delete personal data;
- request a data export of the data that we process for you;
- If the information concerned is not correct, you can request that we change the data or have them removed.
- give a warranted indication that you want us to curb the processing of personal data.
To prevent abuse, we may ask you to appropriately identify yourself.
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European Consumer Centre The Netherlands
Moreelsepark 1, 3511 EP Utrecht
Communication@eccnederland.nl
+31 30 - 232 64 40 -
We are happy to help with any complaints you may have concerning the processing of your personal data. The privacy legislation also gives you the right to lodge a complaint with the Personal Data Authority against the processing of your personal data.
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We reserve the right to make changes to this privacy statement. We recommend you check this privacy statement regularly to stay informed of these changes.
Last change: September 9, 2021.