Consumer Rights When Shopping or Travelling in Europe
As a consumer, you are protected by EU legislation when travelling or shopping in Europe. For example, you have the right to truthful advertising; the right to access goods and services on the same terms as local consumers; and the right to free assistance from the European Consumer Centres Network if you have an issue with a business abroad who is based in the EU, Norway or Iceland.
To find out more, click on the links below.
Travelling in the EU
Does your holiday accommodation fail to meet your expectations? Was your flight cancelled? Click below to find out more about to deal with travel-related issues.
Shopping in the EU
You received a faulty product? The handbag you ordered online never arrived? Click to learn more about your EU shopping consumer rights.