Improving EU Sea Passenger Rights for Greater Consumer Protection
Sea travel is an essential part of Europe’s interconnected transportation system. However, the European Consumer Centres Network (ECC-Net) has identified key areas where passenger rights could be improved. This policy paper addresses the challenges faced by maritime travellers, including unclear regulations, insufficient support during disruptions, and inconsistent compensation practices. The actionable recommendations outlined in this paper aim to enhance transparency, accountability, and fairness in sea travel, in line with the EU’s broader objectives for consumer protection and seamless cross-border mobility.
Executive Summary
The European Consumer Centres Network (ECC-Net), based on an extensive review of over 4,400 cases
and multiple consultations with European Consumer Centres, has identified key regulatory gaps in the current EU sea passenger rights framework. This policy paper highlights critical issues frequently encountered by consumers, particularly in the areas of:
- unclear regulatory definitions,
- inadequate assistance during disruptions
- challenges in re-routing
- compensation inconsistencies
ECC-Net urges the EU legislators to address these gaps to ensure fairer, more effective protection for sea passengers in all Member States.