Publications
Want to know more about EU consumer rights, current and future challenges consumers face or about ECC-Net? This page provides an overview of position papers, research reports, information resources and anniversary reports.
ECC-Net Celebrates 20th Anniversary
Since 2005, the ECC Network (ECC-Net) has been dedicated to protecting consumer rights across the EU, Norway, and Iceland. Visit our anniversary page to discover various initiatives undertaken by ECC-Net and local ECCs over the years.
The Consumer Protection Cooperation Regulation (EU) 2017/2394 is the backbone of cross-border public enforcement of EU consumer law. With the evolving market, targeted improvements to the Consumer Protection Cooperation (CPC) framework could enhance the enforcement of consumer rights. ECC-Net shares insights from recurrent and emerging cross-border issues and proposes revisions to help shape an updated CPC framework. Download the PDF below to read more.
Rail travel is central to the EU's sustainable mobility goals, yet rail passengers experiencing delays or cancellations still struggle to enforce their rights. The ECC Network (ECC-Net) calls for a review of Regulation (EU) 2021/782 to address issues such as fragmented journeys, ineffective assistance, and confusing procedures. Download the position paper below to learn more.
Car rental is vital for millions of EU consumers, especially when traveling abroad or in areas with limited public transport. Consumers often encounter rental options when booking flights or accommodations, with follow-up emails reinforcing these offers. However, ECC-Net complaint data reveals ongoing issues with unfair practices, unclear responsibilities, and weak enforcement. This paper addresses systemic problems in the sector and suggests reforms to enhance fairness, transparency, and consumer trust.
This policy paper seeks to inspire a 2025-2030 Consumer Agenda and a Digital Fairness Act to tackle issues like unfair airline refund practices, e-commerce challenges, and manipulative online design. Leveraging the European Consumer Centres Network’s expertise and data from across the EU, it highlights consumer protection challenges and proposes practical solutions.
The European Small Claims Procedure (ESCP) aims to simplify low-value cross-border dispute resolution, benefiting consumers and small businesses in the EU. However, barriers limit its usage, highlighting the need for better awareness and support.
IBAN discrimination still fragments Europe’s Single Market. Despite clear rules in the SEPA and Geo-blocking Regulations and the Payment Accounts Directive guaranteeing equal treatment of all EU bank accounts, many businesses and administrations continue to refuse non-domestic IBANs. ECC-Net calls for swift, consistent enforcement to uphold consumers’ rights and unlock the full potential of Europe’s payments market.