Publications
Want to know more about EU consumer rights, current and future challenges consumers face or about ECC-Net? This page provides an overview of position papers, research reports, information resources and anniversary reports.
ECC-Net Celebrates 20th Anniversary
Since 2005, the ECC Network (ECC-Net) has been dedicated to protecting consumer rights across the EU, Norway, and Iceland. Visit our anniversary page to discover various initiatives undertaken by ECC-Net and local ECCs over the years.
The European Commission has launched a campaign targeting Ukrainians living in the EU. This initiative informs refugees and their families that they are protected by EU consumer protection laws during their stay in the Union. These laws ensure that dangerous products are kept off the market and that consumers are treated fairly when purchasing items like clothing online, electricity, or mobile phone contracts. The campaign is currently being rolled out in Germany, Poland, Czechia, Spain, Italy, and Bulgaria.
The EU marks 50 years of protecting and empowering European citizens through EU consumer rights. Hear from those who helped shape the EU’s consumer policy, those who are feeling its effects today and find out what’s top of the agenda for the next few years. Read the New Consumer Magazine - 50th Anniversary Special Edition.
New Value-Added Tax (VAT) rules for online shopping have entered into force on 1 July 2021. The new VAT rules aim to simplify cross-border e-commerce and introduce greater transparency for EU shoppers when it comes to pricing and consumer choice.
The European Commission has proposed revisions of EU consumer protection rules on product safety to enhance consumer rights in a world reshaped by digitalisation and the COVID-19 pandemic. These revisions are needed to ensure that dangerous products are promptly recalled from the market.
The European Commission proposes revisions of EU rules to enhance consumer rights in a world reshaped by digitalisation and the COVID-19 pandemic. The revisions will make sure credit offers are presented to consumers in a clear and understandable way and are adapted to digital devices.
Building on the achievements of five decades of consumer protection and consumer rights, the the New Consumer Agenda sets out how to foster those rights while protecting and empowering consumers during pandemic circumstances as well as in the future.