Publications
Want to know more about EU consumer rights, current and future challenges consumers face or about ECC-Net? This page provides an overview of position papers, research reports, information resources and anniversary reports.
ECC-Net Celebrates 20th Anniversary
Since 2005, the ECC Network (ECC-Net) has been dedicated to protecting consumer rights across the EU, Norway, and Iceland. Visit our anniversary page to discover various initiatives undertaken by ECC-Net and local ECCs over the years.
Bus travel is a cornerstone of Europe’s sustainable mobility ambitions, and the EU has made remarkable progress in safeguarding passengers’ rights. Yet, the European Consumer Centres Network (ECC-Net) has pinpointed opportunities to elevate current regulations and meet passengers’ needs more effectively, particularly in areas like baggage handling, communication standards, and compensation practices. This policy paper presents empowering recommendations that can enrich existing frameworks, paving the way for a fairer and more seamless travel experience for all bus passengers across the EU.
The European Union has been consistently enhancing consumer rights in e-commerce over the past few decades. While consumers are well-protected against unfair business practices in many respects, the European Consumer Centres Network (ECC-Net) has identified a range of issues linked to the increasing prevalence of 'dropshipping' companies. Therefore, ECC-Net has published a policy paper that addresses the challenges connected with dropshipping.
In the rapidly growing e-commerce sector, efficient and reliable parcel delivery is essential. Despite extensive EU legislation aimed at protecting consumers, delivery and return issues continue to generate numerous complaints. These complaints are not due to gaps or ambiguities in the law but result from traders failing to comply with existing regulations. In this paper the ECC-Net has identified key areas of concern and proposes recommendations to enhance consumer protection.
The European elections present a crucial chance to meet the evolving demands of consumers within the EU. Despite past legislative successes, there are remaining areas requiring attention to strengthen consumer rights. With two decades of experience aiding consumers in cross-border matters, ECC-Net provides valuable insights and recommendations for future consumer protection.
On November 29th, 2023, the European Commission introduced a comprehensive Passenger Mobility Package, consisting of four proposals aimed at bolstering traveler rights and offering enhanced information for passengers. In this paper you will find a collective statement from the ECC-Net, articulating our viewpoint on the Commission’s proposed regulations.
The European Commission has recently proposed new measures to streamline alternative dispute resolution (ADR) in the digital market. A key element of this proposal is the designation of European Consumer Centres (ECCs) as ADR contact points. This paper contains an joint statement of the ECCs presenting their perspective on the Commission’s proposal and the associated tasks.