Publications

The European Commission has put forward a new proposal aimed at promoting the repair of goods by introducing rules that will make it easier for consumer to have broken products repaired rather than replaced. This position paper lists ECC-Net's recommendations of what should be included in the future Directive. The paper also identifies national actions from across the EU that already encourage the repair of consumer goods.

EU Geo-blocking Regulation raised many expectations among consumers who hoped they would finally abe able to access goods and services at better prices throughout the EU. To what extent have consumers’ expectations been met? Read ECC-Net's view on this matter.

ECC-Net’s input on the digitalisation of consumer markets for the Consumer Policy Advisory Group (CPAG) Fitness Check of EU consumer law on digital fairness. This publication reflects ECC-Net's insights as a European network providing advice and help to consumers across borders. 

This report includes an ECC-Net survey from May 2022, studying ECCs' practical experience with national ADRs in handling cross-border disputes. The paper makes recommendations for ensuring more trader participation in cross-border ADR and emphasises the necessity to work on full effective ADR coverage in the EU. 

ECC-Net notes an urgent need for revision of Air Passenger Rights Regulation (EU) 261/2004. In ECC-Net's experience, has become increasingly difficult to apply the rights foreseen by the EU legislation and case law of the Court of Justice of the European Union (CJEU) through amicable agreements. 

Access to financial services is key for consumer who like to shop across border and travel to different EU countries. Based on the questions and complaints the ECC-Net has received over the past few years, we have compiled a list of issues we consider worth improving.