Publications
Want to know more about EU consumer rights, current and future challenges consumers face or about ECC-Net? This page provides an overview of position papers, research reports, information resources and anniversary reports.
ECC-Net Celebrates 20th Anniversary
Since 2005, the ECC Network (ECC-Net) has been dedicated to protecting consumer rights across the EU, Norway, and Iceland. Visit our anniversary page to discover various initiatives undertaken by ECC-Net and local ECCs over the years.
Alternative Dispute Resolution schemes in the Nordic and Baltic countries have a lot in common and build on the same principles and ideas. However, it is also clear there are differences in procedures and working methods. This comparative study aims to gain insight in the similarities and differences between ADR landscapes in Denmark, Estonia, Finland, Iceland, Latvia, Lithuania, Norway and Sweden.
This report includes an ECC-Net survey from May 2022, studying ECCs' practical experience with national ADRs in handling cross-border disputes. The paper makes recommendations for ensuring more trader participation in cross-border ADR and emphasises the necessity to work on full effective ADR coverage in the EU.