Publications
Want to know more about EU consumer rights, current and future challenges consumers face or about ECC-Net? This page provides an overview of position papers, research reports, information resources and anniversary reports.
ECC-Net Celebrates 20th Anniversary
Since 2005, the ECC Network (ECC-Net) has been dedicated to protecting consumer rights across the EU, Norway, and Iceland. Visit our anniversary page to discover various initiatives undertaken by ECC-Net and local ECCs over the years.
Car rental is vital for millions of EU consumers, especially when traveling abroad or in areas with limited public transport. Consumers often encounter rental options when booking flights or accommodations, with follow-up emails reinforcing these offers. However, ECC-Net complaint data reveals ongoing issues with unfair practices, unclear responsibilities, and weak enforcement. This paper addresses systemic problems in the sector and suggests reforms to enhance fairness, transparency, and consumer trust.
The European Commission has launched a campaign targeting Ukrainians living in the EU. This initiative informs refugees and their families that they are protected by EU consumer protection laws during their stay in the Union. These laws ensure that dangerous products are kept off the market and that consumers are treated fairly when purchasing items like clothing online, electricity, or mobile phone contracts. The campaign is currently being rolled out in Germany, Poland, Czechia, Spain, Italy, and Bulgaria.
The European elections present a crucial chance to meet the evolving demands of consumers within the EU. Despite past legislative successes, there are remaining areas requiring attention to strengthen consumer rights. With two decades of experience aiding consumers in cross-border matters, ECC-Net provides valuable insights and recommendations for future consumer protection.
EU Geo-blocking Regulation raised many expectations among consumers who hoped they would finally abe able to access goods and services at better prices throughout the EU. To what extent have consumers’ expectations been met? Read ECC-Net's view on this matter.
A collection of best practices and consumer laws within the EU, various joint ECC Network projects and surveys that served as input for the 2019 elections.