Publications
Want to know more about EU consumer rights, current and future challenges consumers face or about ECC-Net? This page provides an overview of position papers, research reports, information resources and anniversary reports.
ECC-Net Celebrates 20th Anniversary
Since 2005, the ECC Network (ECC-Net) has been dedicated to protecting consumer rights across the EU, Norway, and Iceland. Visit our anniversary page to discover various initiatives undertaken by ECC-Net and local ECCs over the years.
The European elections present a crucial chance to meet the evolving demands of consumers within the EU. Despite past legislative successes, there are remaining areas requiring attention to strengthen consumer rights. With two decades of experience aiding consumers in cross-border matters, ECC-Net provides valuable insights and recommendations for future consumer protection.
Car-Pass offers numerous benefits for both buyers and sellers of vehicles abroad. It is an established solution in certain European countries, aiming to combat odometer tampering in the used car market. Implemented in Belgium and the Netherlands, Car-Pass provides a certificate to buyers at the time of sale, verifying the vehicle's mileage accuracy.
This factsheet provides a brief overview of the European Consumer Centres Network’s actions throughout 2023. It illustrates the significant impact of our legal experts, who assisted over 124,000 European consumers and successfully resolved disputes, recovering more than 8 million euros through amicable solutions. Additionally, it highlights our achievements, ongoing initiatives, testimonials from satisfied consumers, and a list of national campaigns.
On November 29th, 2023, the European Commission introduced a comprehensive Passenger Mobility Package, consisting of four proposals aimed at bolstering traveler rights and offering enhanced information for passengers. In this paper you will find a collective statement from the ECC-Net, articulating our viewpoint on the Commission’s proposed regulations.
The European Commission has recently proposed new measures to streamline alternative dispute resolution (ADR) in the digital market. A key element of this proposal is the designation of European Consumer Centres (ECCs) as ADR contact points. This paper contains an joint statement of the ECCs presenting their perspective on the Commission’s proposal and the associated tasks.
The European Commission has put forward a new proposal aimed at promoting the repair of goods by introducing rules that will make it easier for consumer to have broken products repaired rather than replaced. This position paper lists ECC-Net's recommendations of what should be included in the future Directive. The paper also identifies national actions from across the EU that already encourage the repair of consumer goods.