Publications
Want to know more about EU consumer rights, current and future challenges consumers face or about ECC-Net? This page provides an overview of position papers, research reports, information resources and anniversary reports.
ECC-Net Celebrates 20th Anniversary
Since 2005, the ECC Network (ECC-Net) has been dedicated to protecting consumer rights across the EU, Norway, and Iceland. Visit our anniversary page to discover various initiatives undertaken by ECC-Net and local ECCs over the years.
Read more about the activities and achievements of our pan-European network between 2015 and 2020.
Access to financial services is key for consumer who like to shop across border and travel to different EU countries. Based on the questions and complaints the ECC-Net has received over the past few years, we have compiled a list of issues we consider worth improving.
A collection of best practices and consumer laws within the EU, various joint ECC Network projects and surveys that served as input for the 2019 elections.
EU Geo-blocking Regulation raised many expectations among consumers who hoped they would finally abe able to access goods and services at better prices throughout the EU. To what extent have consumers’ expectations been met?
A complete guide on how to avoid the risks of buying counterfeits on the Internet based on research collected by the entire European Consumer Centres Network.
This report researches and highlights the problems consumers face when shopping online. It also provides tips and practical advice on how to avoid falling victim to scams.