Publications
Want to know more about EU consumer rights, current and future challenges consumers face or about ECC-Net? This page provides an overview of position papers, research reports, information resources and anniversary reports.
ECC-Net Celebrates 20th Anniversary
Since 2005, the ECC Network (ECC-Net) has been dedicated to protecting consumer rights across the EU, Norway, and Iceland. Visit our anniversary page to discover various initiatives undertaken by ECC-Net and local ECCs over the years.
Read more about the activities and achievements of our pan-European network between 2010 and 2015.
This report includes practical guides on buying a car in another EU Member State and re-registration in the country of residence.
This report aims to clarify the legal bases for chargeback procedures that can be used by consumers in the EU, Norway and Iceland and how these are implemented on the ground. It also explores out-of-court dispute resolution procedures and additional possibilities that card issuers give to their clients.
Trust marks are 'electronic labels or visual representations indicating that an e-merchant has demonstrated its conformity to standards regarding e.g. security, privacy, and business practice'. This report explores their use in the EU/EEA.
This study highlights the alternative dispute resolution (ADR) entities available in the air passenger rights sector all over the EU, Iceland and Norway. It compares practices and provides suggestions to improve the system and to better coordinate ADR with other stakeholders.
Read more about the activities and achievements of our pan-European network between 2005 and 2010.