Publications
Want to know more about EU consumer rights, current and future challenges consumers face or about ECC-Net? This page provides an overview of position papers, research reports, information resources and anniversary reports.
ECC-Net Celebrates 20th Anniversary
Since 2005, the ECC Network (ECC-Net) has been dedicated to protecting consumer rights across the EU, Norway, and Iceland. Visit our anniversary page to discover various initiatives undertaken by ECC-Net and local ECCs over the years.
EU Geo-blocking Regulation raised many expectations among consumers who hoped they would finally abe able to access goods and services at better prices throughout the EU. To what extent have consumers’ expectations been met?
A complete guide on how to avoid the risks of buying counterfeits on the Internet based on research collected by the entire European Consumer Centres Network.
This report researches and highlights the problems consumers face when shopping online. It also provides tips and practical advice on how to avoid falling victim to scams.
This report includes practical guides on buying a car in another EU Member State and re-registration in the country of residence.
This report aims to clarify the legal bases for chargeback procedures that can be used by consumers in the EU, Norway and Iceland and how these are implemented on the ground. It also explores out-of-court dispute resolution procedures and additional possibilities that card issuers give to their clients.
Trust marks are 'electronic labels or visual representations indicating that an e-merchant has demonstrated its conformity to standards regarding e.g. security, privacy, and business practice'. This report explores their use in the EU/EEA.