This policy paper on the Digital Fairness Act (DFA) dives into cases from the European Consumer Centres (ECCs) to shed light on the tangible consumer harm occurring in digital markets. The paper highlights specific incidents to reveal enforcement gaps and advocates for stronger, clearer regulations. Additionally, it offers recommendations to ensure that digital practices are fair and that consumers throughout the EU are adequately protected. Download the pdf below to read more.

The Consumer Protection Cooperation Regulation (EU) 2017/2394 is the backbone of cross-border public enforcement of EU consumer law. With the evolving market, targeted improvements to the Consumer Protection Cooperation (CPC) framework could enhance the enforcement of consumer rights. ECC-Net shares insights from recurrent and emerging cross-border issues and proposes revisions to help shape an updated CPC framework. Download the PDF below to read more.

Rail travel is central to the EU's sustainable mobility goals, yet rail passengers experiencing delays or cancellations still struggle to enforce their rights. The ECC Network (ECC-Net) calls for a review of Regulation (EU) 2021/782 to address issues such as fragmented journeys, ineffective assistance, and confusing procedures. Download the position paper below to learn more.

Car rental is vital for millions of EU consumers, especially when traveling abroad or in areas with limited public transport. Consumers often encounter rental options when booking flights or accommodations, with follow-up emails reinforcing these offers. However, ECC-Net complaint data reveals ongoing issues with unfair practices, unclear responsibilities, and weak enforcement. This paper addresses systemic problems in the sector and suggests reforms to enhance fairness, transparency, and consumer trust.

This policy paper seeks to inspire a 2025-2030 Consumer Agenda and a Digital Fairness Act to tackle issues like unfair airline refund practices, e-commerce challenges, and manipulative online design. Leveraging the European Consumer Centres Network’s expertise and data from across the EU, it highlights consumer protection challenges and proposes practical solutions.

The European Small Claims Procedure (ESCP) aims to simplify low-value cross-border dispute resolution, benefiting consumers and small businesses in the EU. However, barriers limit its usage, highlighting the need for better awareness and support.

IBAN discrimination still fragments Europe’s Single Market. Despite clear rules in the SEPA and Geo-blocking Regulations and the Payment Accounts Directive guaranteeing equal treatment of all EU bank accounts, many businesses and administrations continue to refuse non-domestic IBANs. ECC-Net calls for swift, consistent enforcement to uphold consumers’ rights and unlock the full potential of Europe’s payments market.

The European Commission and the Polish EU presidency are advancing efforts to enhance passenger rights in air transport, a move welcomed by the European Consumer Centres Network (ECC-Net). However, concerns persist about the adequacy of proposed revisions to Regulation 261/2004, especially in light of past crises like COVID-19. Insights from the Court of Justice of the European Union are crucial for guiding these updates. As discussions within the Passenger Mobility Package continue, many key issues remain unresolved. ECC-Net stresses the need for a comprehensive revision that prioritizes transparency and care, addressing challenges like flight disruptions and airline bankruptcies.

Sea travel is an essential part of Europe’s interconnected transportation system. However, the European Consumer Centres Network (ECC-Net) has identified key areas where passenger rights could be improved. This policy paper addresses the challenges faced by maritime travellers, including unclear regulations, insufficient support during disruptions, and inconsistent compensation practices. The actionable recommendations outlined in this paper aim to enhance transparency, accountability, and fairness in sea travel, in line with the EU’s broader objectives for consumer protection and seamless cross-border mobility.

Bus travel is a cornerstone of Europe’s sustainable mobility ambitions, and the EU has made remarkable progress in safeguarding passengers’ rights. Yet, the European Consumer Centres Network (ECC-Net) has pinpointed opportunities to elevate current regulations and meet passengers’ needs more effectively, particularly in areas like baggage handling, communication standards, and compensation practices. This policy paper presents empowering recommendations that can enrich existing frameworks, paving the way for a fairer and more seamless travel experience for all bus passengers across the EU.