Publications
Want to know more about EU consumer rights, current and future challenges consumers face or about ECC-Net? This page provides an overview of position papers, research reports, information resources and anniversary reports.
ECC-Net Celebrates 20th Anniversary
Since 2005, the ECC Network (ECC-Net) has been dedicated to protecting consumer rights across the EU, Norway, and Iceland. Visit our anniversary page to discover various initiatives undertaken by ECC-Net and local ECCs over the years.
Car-Pass offers numerous benefits for both buyers and sellers of vehicles abroad. It is an established solution in certain European countries, aiming to combat odometer tampering in the used car market. Implemented in Belgium and the Netherlands, Car-Pass provides a certificate to buyers at the time of sale, verifying the vehicle's mileage accuracy.
Alternative Dispute Resolution schemes in the Nordic and Baltic countries have a lot in common and build on the same principles and ideas. However, it is also clear there are differences in procedures and working methods. This comparative study aims to gain insight in the similarities and differences between ADR landscapes in Denmark, Estonia, Finland, Iceland, Latvia, Lithuania, Norway and Sweden.
A complete guide on how to avoid the risks of buying counterfeits on the Internet based on research collected by the entire European Consumer Centres Network.
This report researches and highlights the problems consumers face when shopping online. It also provides tips and practical advice on how to avoid falling victim to scams.
This report includes practical guides on buying a car in another EU Member State and re-registration in the country of residence.
This report aims to clarify the legal bases for chargeback procedures that can be used by consumers in the EU, Norway and Iceland and how these are implemented on the ground. It also explores out-of-court dispute resolution procedures and additional possibilities that card issuers give to their clients.