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News
Drop-shipping in Europe: How Does it Work? Everything You Need to Know!
… in an online store that are shipped by a wholesale company. While the customer buys the items from the drop-shipping company, the online order goes to the manufacturer or … of shipping. Often, customers will not notice an online company sells products via drop-shipping, although there are …
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VAT for Cross-Border E-Commerce Transactions Changes on 1 July 2021
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Timeshares in Europe: How Does it Work? Everything You Need to Know!
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European Energy Labels — Good for the Environment and Your Wallet
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Working for the ECC-Net
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Feedback
… Even though we are committed to providing content and a service to the best of our abilities, we understand that … constructive feedback sent to: info@eccnet.eu Do you have a complaint about an ECC centre? Please make your complaint … Even though we are committed to providing content and a service to the best of our abilities, we understand that …
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News
Hop on and be part of the European Year of Rail 2021!
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News
No Legal Vacuum: Commission Proposes New Rules for Digital Platforms
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Success Stories
… here. Problematic car rental practices A car rental company charges unjustified costs for late pickup of a rental … booked a rental car with a major global car rental company’s local branch through a travel agent. He intended to … the rental office's opening hours. Fortunately, the company offered a service for late pickup at an extra fee of …
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Commission Revises EU Rules on Product Safety and Consumer Credit
… digitalisation and the COVID-19 pandemic. The Commission is reinforcing its safety net for EU consumers in several … in particularly the most vulnerable ones. That’s exactly what we do with our revision of the existing EU rules on … unsafe products still circulate on the EU market, creating an uneven playing field for businesses and an important cost …
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Ecommerce and the Pandemic: 9 Trends and Learnings During Two Years of COVID-19
… various lockdowns, more and more consumers found their way to the internet. What new opportunities and challenges have … benefitted? And which new trends and developments are here to stay? In the last months of 2021, ECC Poland organised an online debate to discuss the pandemic’s effect on (cross-border) ecommerce …
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Scam Notice: Beware of Phishing Emails
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ECCs France and Germany welcome EU Commissioner Reynders and Minister Lemoyne
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ECC Network Services Open to Ukrainian Citizens in the EU
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World Consumer Rights Day: 19 Sustainable Consumer Trends From All Over Europe
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Consumer and Travel Rights Factsheets Available in Ukrainian
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Educational Toolkit for Young Consumers
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ECC-Net Provides Teaching Materials for Young Consumers
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Sustainability focus (ESG)
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How Sustainable is the ECC Network?
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Parcel Price Comparison Tool Now Available in All EU Languages
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55% of Screened Online Car Rental Intermediaries Violate EU Law
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Our Cookie Policy
… cookies, you can watch YouTube videos on our website. What are computer cookies? A cookie is a small text file that our website places on your … field blank How can I delete cookies? Most cookies have an expiration date. This means that they automatically expire …
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World Tourism Day: Beware of (Hidden) Additional Holiday Costs
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SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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European Commission Launches Public Consultation on (Online) Consumer Protection
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5 Tips for Safe Shopping on Black Friday
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50 Years of EU Consumer Rights: A Festive Online Celebration
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EU Cross-Border Dispute Resolution on the Agenda
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Publications
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Digital Fairness Fitness Check
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Alternative Dispute Resolution (ADR)
… engage in knowledge sharing and cooperation activities on a national level. The recommendations based on the survey … and consumers facing insuperable barriers when trying to make use of ADRs in a cross-border dispute. The following … all the way through an ADR procedure from filing the complaint to understanding the decision. Easily accessible …
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Air Passenger Rights
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Geo-blocking
… (EU) 2018/302 addresses unjustified online sales discrimination based on customers' nationality, place of … In cases of unjustified geo-blocking or other forms of discrimination based on nationality or place of residence, … the application and effective implementation of non-discrimination rules throughout the internal market …
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ECC-Net’s Contribution to European Parliament Elections
… legally binding and cannot be enforced yet. VKI expects KLM to appeal. Protection against airlines insolvencies In … legally binding and cannot be enforced yet. VKI expects KLM to appeal. …