Search results

News

Drop-shipping in Europe: How Does it Work? Everything You Need to Know!

… in an online store that are shipped by a wholesale company. While the customer buys the items from the drop-shipping company, the online order goes to the manufacturer or … of shipping. Often, customers will not notice an online company sells products via drop-shipping, although there are …

News

VAT for Cross-Border E-Commerce Transactions Changes on 1 July 2021

News

Timeshares in Europe: How Does it Work? Everything You Need to Know!

News

European Energy Labels — Good for the Environment and Your Wallet

Page

Working for the ECC-Net

Page

Feedback

… Even though we are committed to providing content and a service to the best of our abilities, we understand that … constructive feedback sent to: info@eccnet.eu Do you have a complaint about an ECC centre? Please make your complaint … Even though we are committed to providing content and a service to the best of our abilities, we understand that …

News

Hop on and be part of the European Year of Rail 2021!

News

No Legal Vacuum: Commission Proposes New Rules for Digital Platforms

Page

Success Stories

… here.  Problematic car rental practices A car rental company charges unjustified costs for late pickup of a rental … booked a rental car with a major global car rental company’s local branch through a travel agent. He intended to … the rental office's opening hours. Fortunately, the company offered a service for late pickup at an extra fee of …

News

Commission Revises EU Rules on Product Safety and Consumer Credit

… digitalisation and the COVID-19 pandemic. The Commission is reinforcing its safety net for EU consumers in several … in particularly the most vulnerable ones. That’s exactly what we do with our revision of the existing EU rules on … unsafe products still circulate on the EU market, creating an uneven playing field for businesses and an important cost …

News

Ecommerce and the Pandemic: 9 Trends and Learnings During Two Years of COVID-19

News

Scam Notice: Beware of Phishing Emails

News

ECCs France and Germany welcome EU Commissioner Reynders and Minister Lemoyne

News

ECC Network Services Open to Ukrainian Citizens in the EU

News

World Consumer Rights Day: 19 Sustainable Consumer Trends From All Over Europe

News

Consumer and Travel Rights Factsheets Available in Ukrainian

Page

Educational Toolkit for Young Consumers

News

ECC-Net Provides Teaching Materials for Young Consumers

Page

Sustainability focus (ESG)

News

How Sustainable is the ECC Network?

News

Parcel Price Comparison Tool Now Available in All EU Languages

News

55% of Screened Online Car Rental Intermediaries Violate EU Law

Page

Our Cookie Policy

… cookies, you can watch YouTube videos on our website. What are computer cookies? A cookie is a small text file that our website places on your … field blank How can I delete cookies? Most cookies have an expiration date. This means that they automatically expire …

News

World Tourism Day: Beware of (Hidden) Additional Holiday Costs

SDG

Free Advice and Assistance for Consumers in the EU, Norway and Iceland

SDG

Free Advice and Assistance for Consumers in the EU, Norway and Iceland

SDG

Free Advice and Assistance for Consumers in the EU, Norway and Iceland

SDG

Free Advice and Assistance for Consumers in the EU, Norway and Iceland

SDG

Free Advice and Assistance for Consumers in the EU, Norway and Iceland

SDG

Free Advice and Assistance for Consumers in the EU, Norway and Iceland

SDG

Free Advice and Assistance for Consumers in the EU, Norway and Iceland

SDG

Free Advice and Assistance for Consumers in the EU, Norway and Iceland

SDG

Free Advice and Assistance for Consumers in the EU, Norway and Iceland

SDG

Free Advice and Assistance for Consumers in the EU, Norway and Iceland

SDG

Free Advice and Assistance for Consumers in the EU, Norway and Iceland

SDG

Free Advice and Assistance for Consumers in the EU, Norway and Iceland

SDG

Free Advice and Assistance for Consumers in the EU, Norway and Iceland

SDG

Free Advice and Assistance for Consumers in the EU, Norway and Iceland

SDG

Free Advice and Assistance for Consumers in the EU, Norway and Iceland

SDG

Free Advice and Assistance for Consumers in the EU, Norway and Iceland

SDG

Free Advice and Assistance for Consumers in the EU, Norway and Iceland

SDG

Free Advice and Assistance for Consumers in the EU, Norway and Iceland

SDG

Free Advice and Assistance for Consumers in the EU, Norway and Iceland

SDG

Free Advice and Assistance for Consumers in the EU, Norway and Iceland

SDG

Free Advice and Assistance for Consumers in the EU, Norway and Iceland

SDG

Free Advice and Assistance for Consumers in the EU, Norway and Iceland

SDG

Free Advice and Assistance for Consumers in the EU, Norway and Iceland

SDG

Free Advice and Assistance for Consumers in the EU, Norway and Iceland

SDG

Free Advice and Assistance for Consumers in the EU, Norway and Iceland

SDG

Free Advice and Assistance for Consumers in the EU, Norway and Iceland

SDG

Free Advice and Assistance for Consumers in the EU, Norway and Iceland

SDG

Free Advice and Assistance for Consumers in the EU, Norway and Iceland

SDG

Free Advice and Assistance for Consumers in the EU, Norway and Iceland

News

European Commission Launches Public Consultation on (Online) Consumer Protection

News

5 Tips for Safe Shopping on Black Friday

News

50 Years of EU Consumer Rights: A Festive Online Celebration

News

EU Cross-Border Dispute Resolution on the Agenda

Overview

Publications

Publication

Digital Fairness Fitness Check

Publication

Alternative Dispute Resolution (ADR)

… engage in knowledge sharing and cooperation activities on a national level. The recommendations based on the survey … and consumers facing insuperable barriers when trying to make use of ADRs in a cross-border dispute. The following … all the way through an ADR procedure from filing the complaint to understanding the decision. Easily accessible …

Publication

Air Passenger Rights

Publication

Geo-blocking

… (EU) 2018/302 addresses unjustified online sales discrimination based on customers' nationality, place of … In cases of unjustified geo-blocking or other forms of discrimination based on nationality or place of residence, … the application and effective implementation of non-discrimination rules throughout the internal market …

Publication

ECC-Net’s Contribution to European Parliament Elections

… legally binding and cannot be enforced yet. VKI expects KLM to appeal. Protection against airlines insolvencies In … legally binding and cannot be enforced yet. VKI expects KLM to appeal. …

Publication

Wishlist: Financial Retail Services

Publication

Online Fraud

Publication

Avoiding Risks of Counterfeit Products

… One of the most alarming aspects of counterfeit goods is the potential health risk they pose. Counterfeit … and destroyed by customs authorities, resulting in no product and no refund. Moreover, counterfeit goods often lack … bargains If a deal seems too good to be true, it probably is. Use secure payment methods Opt for payment methods that …

Publication

Chargeback in the EU/EEA

Publication

Buying a Car in another EU Country

Publication

Air Passenger Rights: Settling Disputes

… institutions but also by the business sector. ADR offers a practical solution for resolving disputes with traders, … closure, and the 2012 insolvency wave, have influenced complaint volumes. However, not all APR complaints are linked … to ECC Iceland, the Icelandic ADR would only need to make minor changes to be notified. The ADR set up by Alitalia …

Publication

E-Commerce Trust Marks

Publication

15th Anniversary of the ECC Network

… I have no doubt that the ECC Network will continue to play a vital role in consumer protection. Indeed, under the … campaigns to promote sustainable consumption.  ECCs have a bright and promising future ahead of them. I commend their … automation in case handling via, for example, intelligent complaint forms for consumers and AI-enhanced information …

Publication

10th Anniversary of the ECC Network

Publication

5th Anniversary of the ECC Network

Publication

The New Consumer Magazine 50th Anniversary

Publication

New Consumer Agenda

Publication

New EU Consumer Protection Rules on Consumer Credit

Publication

New EU Consumer Protection Rules on Product Safety

Publication

New EU VAT rules as of 1 July 2021

Publication

Data Protection and GDPR

News

Celebrate 50 Years of Consumer Protection

News

Safer Internet Day 2023: Together for a Better Internet

News

30th Anniversary: What Has the Single Market Brought European Consumers?

… and Norway through the European Economic Area Agreement. Switzerland also has partial access. Driver for growth Over … and Norway through the European Economic Area Agreement. Switzerland also has partial access. Driver for growth Over …

News

ECC Online Forms Rewarded for Promoting Clear Language

… ECC Online Forms Rewarded for Promoting Clear Language 08 March 2023 The … contain all data ECC advisors need to solve the consumer’s complaint against a trader. The amount of queries that fall … needs and are linked directly to ECC-Net’s central complaint handling system. ECC Finland Read the press release …

News

World Consumer Rights Day: 5 Tips for Online Payments

News

Understanding the Risks of ‘Buy Now, Pay Later’

Publication

The European Consumer Centres Network in 2022

Publication

Geo-blocking – still an area of concern for ECC-Net

… Enable the application and effective implementation of non-discrimination rules throughout the internal market The regulation covers both direct and indirect discrimination mainly based on: The nationality The place of … enforcement of the Geo-blocking regulation, including on discrimination in passive sales constellations. * ECCs that …

System page

Terms and Conditions

Homepage

Advice and assistance for consumers in the EU, Norway and Iceland

News

Artificial Intelligence: How Do We Protect Consumer Rights in AI Applications?

… of tackling bias in algorithms to prevent possible discrimination. Meanwhile, the European Commission has taken … of tackling bias in algorithms to prevent possible discrimination. Meanwhile, the European Commission has taken …