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Drop-shipping in Europe: How Does it Work? Everything You Need to Know!
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VAT for Cross-Border E-Commerce Transactions Changes on 1 July 2021
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Timeshares in Europe: How Does it Work? Everything You Need to Know!
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European Energy Labels — Good for the Environment and Your Wallet
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… Even though we are committed to providing content and a service to the best of our abilities, we understand that … constructive feedback sent to: info@eccnet.eu Do you have a complaint about an ECC centre? Please make your complaint … Even though we are committed to providing content and a service to the best of our abilities, we understand that …
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Hop on and be part of the European Year of Rail 2021!
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No Legal Vacuum: Commission Proposes New Rules for Digital Platforms
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… Success Stories We take pride in the work that we do every day. Our 150 legal experts provide advice and assistance to EU residents and citizens on their consumer rights and legal protections when shopping and travelling in … and assistance to EU residents and citizens on their consumer rights and legal protections when shopping and …
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Commission Revises EU Rules on Product Safety and Consumer Credit
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Ecommerce and the Pandemic: 9 Trends and Learnings During Two Years of COVID-19
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Scam Notice: Beware of Phishing Emails
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ECCs France and Germany welcome EU Commissioner Reynders and Minister Lemoyne
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ECC Network Services Open to Ukrainian Citizens in the EU
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World Consumer Rights Day: 19 Sustainable Consumer Trends From All Over Europe
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Consumer and Travel Rights Factsheets Available in Ukrainian
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Educational Toolkit for Young Consumers
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ECC-Net Provides Teaching Materials for Young Consumers
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Sustainability focus (ESG)
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How Sustainable is the ECC Network?
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Parcel Price Comparison Tool Now Available in All EU Languages
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55% of Screened Online Car Rental Intermediaries Violate EU Law
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Our Cookie Policy
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World Tourism Day: Beware of (Hidden) Additional Holiday Costs
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European Commission Launches Public Consultation on (Online) Consumer Protection
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5 Tips for Safe Shopping on Black Friday
… looks like a credible location for an online shop by using Google Maps or other web mapping platforms. Does the online … looks like a credible location for an online shop by using Google Maps or other web mapping platforms. Does the online …
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50 Years of EU Consumer Rights: A Festive Online Celebration
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EU Cross-Border Dispute Resolution on the Agenda
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Digital Fairness Fitness Check
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Alternative Dispute Resolution (ADR)
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Air Passenger Rights
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Geo-blocking
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ECC-Net’s Contribution to European Parliament Elections
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Wishlist: Financial Retail Services
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Online Fraud
… Online Fraud 11 January 2023 This report researches and highlights the problems consumers face … falling victim to scams. Download PDF Highlights of the report The report prepared by the European Consumer Centres Network … Highlights of the report The report prepared by the European Consumer Centres …
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Avoiding Risks of Counterfeit Products
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Chargeback in the EU/EEA
… Chargeback in the EU/EEA 11 January 2023 This report aims to clarify the legal bases for chargeback … e-commerce across Europe. As outlined in a comprehensive report by the European Consumer Centres Network (ECC-Net), … or disputed transactions. Key findings Legal framework The report emphasizes two main directives—Directive 2007/64/EC on …
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Buying a Car in another EU Country
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Air Passenger Rights: Settling Disputes
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E-Commerce Trust Marks
… e.g. security, privacy, and business practice'. This report explores their use in the EU/EEA. Download PDF Growing … and understanding remain low. The ECC-Net’s recent report highlights significant variations in the number of … accessible on ECC-Net websites. Key findings from the report include: Consumer awareness A survey indicated that …
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15th Anniversary of the ECC Network
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10th Anniversary of the ECC Network
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5th Anniversary of the ECC Network
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The New Consumer Magazine 50th Anniversary
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New Consumer Agenda
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New EU Consumer Protection Rules on Consumer Credit
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New EU Consumer Protection Rules on Product Safety
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New EU VAT rules as of 1 July 2021
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Data Protection and GDPR
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Celebrate 50 Years of Consumer Protection
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Safer Internet Day 2023: Together for a Better Internet
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30th Anniversary: What Has the Single Market Brought European Consumers?
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ECC Online Forms Rewarded for Promoting Clear Language
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World Consumer Rights Day: 5 Tips for Online Payments
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Understanding the Risks of ‘Buy Now, Pay Later’
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The European Consumer Centres Network in 2022
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Geo-blocking – still an area of concern for ECC-Net
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Advice and assistance for consumers in the EU, Norway and Iceland
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Artificial Intelligence: How Do We Protect Consumer Rights in AI Applications?
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… and conditions. Enforcement authorities Check if you can report a complaint against the trader with a consumer … registered. Authorities may take action if more consumers report similar complaints about a trader. Please note that … like you have been scammed by a trader, consider filing a report with the police. Sharing your experience online can …
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ECC-Net Recovers 10 Million Euros for Consumers in 2022
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Join us for Europe Day Celebrations this May
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ADR in the Nordic and Baltic Countries
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Counterfeits and Online Piracy: Consumer Attitudes Towards Intellectual Property
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Open Call: Does Your Business or Research Contribute to Consumer Safety?
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Understanding the Risks of Online (Forex) Trading Platforms for Consumers
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Right to Repair in the European Union
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Safe Ways to Pay: the Pros and Cons of 4 Popular Payment Methods
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ECC-Net Releases New Position and Research Papers
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State of the Union: Our Democracy in Action
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WORLD TOURISM DAY: EU Flight Cases 2023
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European Commission Wants to Modernise & Simplify Alternative Dispute Resolution
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ECCs Ideal Candidates for ADR Contact Points
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Empowering ECCs as ADR Contact Points: Boosting Cross-Border Consumer Protection
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ECC-Net Launches New Consumer Advice Hub
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Right to Repair: A Step Towards Sustainable Consumption
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