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Drop-shipping in Europe: How Does it Work? Everything You Need to Know!
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VAT for Cross-Border E-Commerce Transactions Changes on 1 July 2021
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Timeshares in Europe: How Does it Work? Everything You Need to Know!
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European Energy Labels — Good for the Environment and Your Wallet
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Working for the ECC-Net
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Feedback
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Hop on and be part of the European Year of Rail 2021!
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No Legal Vacuum: Commission Proposes New Rules for Digital Platforms
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Success Stories
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Commission Revises EU Rules on Product Safety and Consumer Credit
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Ecommerce and the Pandemic: 9 Trends and Learnings During Two Years of COVID-19
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Scam Notice: Beware of Phishing Emails
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ECCs France and Germany welcome EU Commissioner Reynders and Minister Lemoyne
… ECCs France and Germany welcome EU Commissioner Reynders and Minister Lemoyne … ECCs France and Germany welcome EU Commissioner Reynders and Minister Lemoyne …
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ECC Network Services Open to Ukrainian Citizens in the EU
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World Consumer Rights Day: 19 Sustainable Consumer Trends From All Over Europe
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Consumer and Travel Rights Factsheets Available in Ukrainian
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Educational Toolkit for Young Consumers
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ECC-Net Provides Teaching Materials for Young Consumers
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Sustainability focus (ESG)
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How Sustainable is the ECC Network?
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Parcel Price Comparison Tool Now Available in All EU Languages
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55% of Screened Online Car Rental Intermediaries Violate EU Law
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Our Cookie Policy
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World Tourism Day: Beware of (Hidden) Additional Holiday Costs
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SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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European Commission Launches Public Consultation on (Online) Consumer Protection
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5 Tips for Safe Shopping on Black Friday
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50 Years of EU Consumer Rights: A Festive Online Celebration
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EU Cross-Border Dispute Resolution on the Agenda
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Publications
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Digital Fairness Fitness Check
… so forth. Such malicious chatbots can create huge damage. Directive 2000/31/EC Directive 2000/31/EC of the European Parliament and of the … consumer of the commercial nature of their marketing. In 2019, the Finnish Consumer Ombudsman issued a guideline for … so forth. Such malicious chatbots can create huge damage. Directive 2000/31/EC Directive 2000/31/EC of the European …
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Alternative Dispute Resolution (ADR)
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Air Passenger Rights
… In ECC-Net's experience, has become increasingly difficult to apply the rights foreseen by the EU legislation and case … amicable agreements. Download PDF Urgent Need to Revise EU Air Passenger Rights Regulation (261/2004) In … to the consumer. Ticket Changes There should be a right to correct spelling errors in passengers’ names, …
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Geo-blocking
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ECC-Net’s Contribution to European Parliament Elections
… Centers Network position paper (Update by ECC France and Germany 2017) Air Passenger Rights Report 2015 : Do the … they are entitled to and at what costs ? ECC France and Germany’s position paper : Air passenger rights : why the … per year 2019 Flybmi - United Kingdom Germania - Germany 2018 NIKI - Lithuania Small Planet Airlines - Denmark …
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Wishlist: Financial Retail Services
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Online Fraud
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Avoiding Risks of Counterfeit Products
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Chargeback in the EU/EEA
… Legal framework The report emphasizes two main directives—Directive 2007/64/EC on payment services and Directive 2008/48/EC on credit agreements—that underpin … Legal framework The report emphasizes two main directives—Directive 2007/64/EC on payment services and Directive …
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Buying a Car in another EU Country
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Air Passenger Rights: Settling Disputes
… Denmark (Consumer Complaints Board), Estonia, Finland, Germany (Online-Schlichter), Greece, Hungary, Italy … includes a travel department that handles APR cases. In Germany (Online-Schlichter), Hungary, Spain, and Portugal, … 100,000 (€13,400). In Cyprus, the limit is €3000, and in Germany (SöP), it is €30,000. ADR entities specific to the …
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E-Commerce Trust Marks
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15th Anniversary of the ECC Network
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10th Anniversary of the ECC Network
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5th Anniversary of the ECC Network
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The New Consumer Magazine 50th Anniversary
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New Consumer Agenda
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New EU Consumer Protection Rules on Consumer Credit
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New EU Consumer Protection Rules on Product Safety
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New EU VAT rules as of 1 July 2021
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Data Protection and GDPR
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Celebrate 50 Years of Consumer Protection
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Safer Internet Day 2023: Together for a Better Internet
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30th Anniversary: What Has the Single Market Brought European Consumers?
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ECC Online Forms Rewarded for Promoting Clear Language
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World Consumer Rights Day: 5 Tips for Online Payments
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Understanding the Risks of ‘Buy Now, Pay Later’
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The European Consumer Centres Network in 2022
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Geo-blocking – still an area of concern for ECC-Net
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System page
Terms and Conditions
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Homepage
Advice and assistance for consumers in the EU, Norway and Iceland
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News
Artificial Intelligence: How Do We Protect Consumer Rights in AI Applications?
… useful applications that range from industrial production to entertainment and from ecommerce to smart home appliances. … AI developments and to steering these developments in the right direction. The Council of Europe describes the crucial … for the human rights of individuals. Finding the right balance between technological development and human …
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Assistance outside the EU, Norway or Iceland
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ECC-Net Recovers 10 Million Euros for Consumers in 2022
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Join us for Europe Day Celebrations this May
… the first floor at the EU@Oodi. France Together with ECC Germany, ECC France actively promotes the ‘Do Something for … to a reception hosted by the mayor or Strasbourg on 9 May. Germany ECC Germany has prepared a press release for the entire network … the first floor at the EU@Oodi. France Together with ECC Germany, ECC France actively promotes the ‘Do Something for …
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ADR in the Nordic and Baltic Countries
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News
Counterfeits and Online Piracy: Consumer Attitudes Towards Intellectual Property
… have bought was genuine or a counterfeit. Pirated Online Content Consumer attitudes and behaviour regarding illegal digital content resemble those regarding counterfeit goods. In general, most Europeans do not support obtaining digital content from illegal sources. However, acceptance is …
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Open Call: Does Your Business or Research Contribute to Consumer Safety?
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Understanding the Risks of Online (Forex) Trading Platforms for Consumers
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Publication
Right to Repair in the European Union
… Right to Repair in the European Union 19 June 2023 The European … the repair of consumer goods. Download PDF How will the right to repair help consumers in the EU? The European Union … ECC-Net-position paper rigth to repair.pdf … How will the right to repair help consumers in the EU? The European Union …
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Safe Ways to Pay: the Pros and Cons of 4 Popular Payment Methods
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ECC-Net Releases New Position and Research Papers
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State of the Union: Our Democracy in Action
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WORLD TOURISM DAY: EU Flight Cases 2023
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European Commission Wants to Modernise & Simplify Alternative Dispute Resolution
… expanding the scope of the Alternative Dispute Resolution Directive. Objective of the new measures The primary … Key points of the proposal Expanding the scope of the Directive : The new ADR Directive seeks to encompass all aspects of EU consumer law, … expanding the scope of the Alternative Dispute Resolution Directive. …
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Publication
ECCs Ideal Candidates for ADR Contact Points
… Download PDF With its Proposal 2023/0376 (COD) amending Directive 2013/11/EU on ADR, the European Commission aims at … 26 ECCs are already ADR contact points under the current directive and/or coordinators of the ODR contact points . By appointing ECCs as ADR contact points under the new Directive, both the existing human resources as well as the …
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Empowering ECCs as ADR Contact Points: Boosting Cross-Border Consumer Protection
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ECC-Net Launches New Consumer Advice Hub
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Right to Repair: A Step Towards Sustainable Consumption
… Right to Repair: A Step Towards Sustainable Consumption 13 December … by voting in favour of the European Commission’s Right to Repair Proposal on 21 November. This directive … by voting in favour of the European Commission’s Right to Repair Proposal on 21 November. This directive …
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Legal theme
Travelling with a disability or reduced mobility
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Call for Influencers - Help Us Protect Young Consumers
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Only 3 Months to the European Parliament Elections
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Passenger Mobility Package: Feedback from the ECC-Net
… addresses a legal gap that has been disadvantageous to consumers, particularly during the COVID-19 period. … coverage in cases of trip disruption (such as the right to rerouting, assistance, compensation, etc.). There is … tickets (i.a. name change) during a specific deadline: a right to correct spelling errors in passengers’ names should …
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News
European Commission Wants to Improve Rights for Travellers
… European Commission Wants to Improve Rights for Travellers 20 March 2024 The European … proposal contains a series of initiatives aiming to improve the experience of passengers and travellers by … purpose of the proposal? The EU's passenger rights apply to more than 13 billion passengers a year – by plane, train, …
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ECC-Net’s View on the Passenger Mobility Package
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European Consumer Centres Network’s actions in 2023
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Mileage Verification with Car-Pass: Ensuring Accuracy for Vehicles Abroad
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Research Unveils Manipulative Tactics Impacting Young Consumers in Digital World
… Unveils Manipulative Tactics Impacting Young Consumers in Digital World 18 April 2024 As young consumers spend a … are susceptible to misleading or manipulative practices in digital marketing strategies. Protecting children and young … : integrating commercial messages into non-commercial content Interaction : stimulating children to actively …
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Publication
Consumer Empowerment: ECC-Net's Recommendations Post-European Elections 2024/2029
… in case of cancellations or missed connections. The Digital Services Act ensures better information and … against illegal products on online marketplaces. The Digital Markets Act curtails the dominance of tech giants and … representative actions, cross-border payments, digital content, and financial services contracts. These measures aim …
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ECC-Net’s Cooperation Day
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European Elections 2024: Opportunities for Consumer Protection in the EU
… years. Advancing consumer protection in an evolving digital landscape The past five years, the European Union has … that empower and protect consumers. But a fast-evolving digital landscape calls for forward-thinking legislation … face digital barriers accessing online audio-visual content in the EU. The EU must ensure the right for consumers …
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ECC-Net Participates in European Consumer Summit 2024
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High Demand for ECC-Net's Services: 9 Million Euro Recovery for Consumers
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European Elections: ECC-Net’s Recommendations for the Next Term
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Navigating through European Networks for EU Citizens
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In Memory of Andy Allen, 1968-2024
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Strengthening cooperation between ECC-Net and Travel Net
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How ECC France is Protecting Consumers Before and During the 2024 Olympic Games