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Drop-shipping in Europe: How Does it Work? Everything You Need to Know!
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VAT for Cross-Border E-Commerce Transactions Changes on 1 July 2021
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Timeshares in Europe: How Does it Work? Everything You Need to Know!
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European Energy Labels — Good for the Environment and Your Wallet
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Working for the ECC-Net
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… Even though we are committed to providing content and a service to the best of our abilities, we understand that … constructive feedback sent to: info@eccnet.eu Do you have a complaint about an ECC centre? Please make your complaint … Even though we are committed to providing content and a service to the best of our abilities, we understand that …
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Hop on and be part of the European Year of Rail 2021!
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No Legal Vacuum: Commission Proposes New Rules for Digital Platforms
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Success Stories
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Commission Revises EU Rules on Product Safety and Consumer Credit
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Ecommerce and the Pandemic: 9 Trends and Learnings During Two Years of COVID-19
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Scam Notice: Beware of Phishing Emails
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ECCs France and Germany welcome EU Commissioner Reynders and Minister Lemoyne
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ECC Network Services Open to Ukrainian Citizens in the EU
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World Consumer Rights Day: 19 Sustainable Consumer Trends From All Over Europe
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Consumer and Travel Rights Factsheets Available in Ukrainian
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Educational Toolkit for Young Consumers
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ECC-Net Provides Teaching Materials for Young Consumers
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Sustainability focus (ESG)
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How Sustainable is the ECC Network?
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Parcel Price Comparison Tool Now Available in All EU Languages
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55% of Screened Online Car Rental Intermediaries Violate EU Law
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Our Cookie Policy
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World Tourism Day: Beware of (Hidden) Additional Holiday Costs
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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Free Advice and Assistance for Consumers in the EU, Norway and Iceland
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European Commission Launches Public Consultation on (Online) Consumer Protection
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5 Tips for Safe Shopping on Black Friday
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50 Years of EU Consumer Rights: A Festive Online Celebration
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EU Cross-Border Dispute Resolution on the Agenda
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Digital Fairness Fitness Check
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Alternative Dispute Resolution (ADR)
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Air Passenger Rights
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Geo-blocking
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ECC-Net’s Contribution to European Parliament Elections
… the EU have been made through various channels such as eco-design and sales of goods, but there is still no EU-wide … the EU have been made through various channels such as eco-design and sales of goods, but there is still no EU-wide …
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Wishlist: Financial Retail Services
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Online Fraud
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Avoiding Risks of Counterfeit Products
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Chargeback in the EU/EEA
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Buying a Car in another EU Country
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Air Passenger Rights: Settling Disputes
… institutions but also by the business sector. ADR offers a practical solution for resolving disputes with traders, … closure, and the 2012 insolvency wave, have influenced complaint volumes. However, not all APR complaints are linked … to rule is not dependent on the trader's acceptance to submit to an ADR procedure. The participation of traders in …
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E-Commerce Trust Marks
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15th Anniversary of the ECC Network
… I have no doubt that the ECC Network will continue to play a vital role in consumer protection. Indeed, under the … campaigns to promote sustainable consumption. ECCs have a bright and promising future ahead of them. I commend their … automation in case handling via, for example, intelligent complaint forms for consumers and AI-enhanced information …
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10th Anniversary of the ECC Network
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5th Anniversary of the ECC Network
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The New Consumer Magazine 50th Anniversary
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New Consumer Agenda
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New EU Consumer Protection Rules on Consumer Credit
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New EU Consumer Protection Rules on Product Safety
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New EU VAT rules as of 1 July 2021
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Data Protection and GDPR
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Celebrate 50 Years of Consumer Protection
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Safer Internet Day 2023: Together for a Better Internet
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30th Anniversary: What Has the Single Market Brought European Consumers?
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ECC Online Forms Rewarded for Promoting Clear Language
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World Consumer Rights Day: 5 Tips for Online Payments
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Understanding the Risks of ‘Buy Now, Pay Later’
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The European Consumer Centres Network in 2022
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Geo-blocking – still an area of concern for ECC-Net
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Terms and Conditions
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Advice and assistance for consumers in the EU, Norway and Iceland
… View all news AI's Impact on Consumer Advice 16 February 2026 ECC-Net: From 20 Years of Service to the Next Consumer …
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Artificial Intelligence: How Do We Protect Consumer Rights in AI Applications?
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Assistance outside the EU, Norway or Iceland
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ECC-Net Recovers 10 Million Euros for Consumers in 2022
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Join us for Europe Day Celebrations this May
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ADR in the Nordic and Baltic Countries
… Resolution schemes in the Nordic and Baltic countries have a lot in common and build on the same principles and ideas. … PDF Introduction The Nordic and Baltic countries have a lot in common in alternative dispute resolution (ADR). Not … EU countries in order for them to navigate through the complaint procedure at the different ADRs. The services …
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Counterfeits and Online Piracy: Consumer Attitudes Towards Intellectual Property
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Open Call: Does Your Business or Research Contribute to Consumer Safety?
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Understanding the Risks of Online (Forex) Trading Platforms for Consumers
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Right to Repair in the European Union
… repairers. These funds will be financed by approved eco-organisations and cover at least 10% of the estimated …
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Safe Ways to Pay: the Pros and Cons of 4 Popular Payment Methods
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ECC-Net Releases New Position and Research Papers
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State of the Union: Our Democracy in Action
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WORLD TOURISM DAY: EU Flight Cases 2023
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European Commission Wants to Modernise & Simplify Alternative Dispute Resolution
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ECCs Ideal Candidates for ADR Contact Points
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Empowering ECCs as ADR Contact Points: Boosting Cross-Border Consumer Protection
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ECC-Net Launches New Consumer Advice Hub
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Right to Repair: A Step Towards Sustainable Consumption
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Travelling with a disability or reduced mobility
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Call for Influencers - Help Us Protect Young Consumers
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Only 3 Months to the European Parliament Elections
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Passenger Mobility Package: Feedback from the ECC-Net
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European Commission Wants to Improve Rights for Travellers
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ECC-Net’s View on the Passenger Mobility Package
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European Consumer Centres Network’s actions in 2023
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Mileage Verification with Car-Pass: Ensuring Accuracy for Vehicles Abroad
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Research Unveils Manipulative Tactics Impacting Young Consumers in Digital World
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Consumer Empowerment: ECC-Net's Recommendations Post-European Elections 2024/2029
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ECC-Net’s Cooperation Day
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European Elections 2024: Opportunities for Consumer Protection in the EU
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ECC-Net Participates in European Consumer Summit 2024
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High Demand for ECC-Net's Services: 9 Million Euro Recovery for Consumers
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European Elections: ECC-Net’s Recommendations for the Next Term
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Navigating through European Networks for EU Citizens
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In Memory of Andy Allen, 1968-2024
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Strengthening cooperation between ECC-Net and Travel Net
… June 2024 ECC-Net met with Travel Net on 29 May, marking a significant step towards enhancing consumer advocacy in the … sector. Travel Net is the European network of consumer complaint bodies (ADR entities) within the travel sector. … ECCs represented ECC-Net and actively participated in a discussion to explore how the networks can enhance …
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How ECC France is Protecting Consumers Before and During the 2024 Olympic Games
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ECC-Net’s Concerns and Proposals for Enhanced Parcel Delivery Standards
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Parcel Delivery Challenges Addressed by ECC-Net in the E-Commerce Sector
… Directive, the delivery and return of items still bear a lot of risks and generate an important number of … the seller of the incident and the seller will have to file a police report. The seller doesn’t have to deliver the … to resolve the dispute later. Request of the seller to file a police report The seller bears the risk of transport …
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Dropshipping - Recommendations for a Regulation on EU Level
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ECC-Net Wants to Improve Consumer Protection in Relation to Dropshipping
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Reporting Vulnerabilities
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Wall of Fame
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Unveiling Counterfeit Consumer Behavior: EUIPO Study Insights
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EU Consumer Rights for Displaced Ukrainians
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EUIPO Urges Sports Fans to Play Fair By Streaming Legally
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Immersed in EU Governance
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Scam: Fraudulent 'Consumer Protection Representatives' Impersonating ECC-Net
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Largest Number of Car Rental Cases in 3 Years
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Improving EU Bus Passenger Rights for Greater Consumer Protection
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Improving EU Sea Passenger Rights for Greater Consumer Protection
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2024 EU Consumer ADR Conference: Insights, Ideas, and Inspiration
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ECC-Net Calls for Stronger Protection for Sea Passengers
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Strengthening EU Bus Passenger Rights: Key Insights from ECC-Net
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EU Safer Internet Day 2025: Digital Safety in Online Environments
… EU Safer Internet Day 2025: Digital Safety in Online Environments 11 February 2025 On 11 February, organisations across Europe will join to … Safer Internet Day website: Happy Safer Internet Day 2025 - Let’s stand ‘together for a better internet’! … Safer Internet Day website: Happy Safer Internet Day 2025 - Let’s stand ‘together for a better internet’! …