Enter keywords to search
-
News
Drop-shipping in Europe: How Does it Work? Everything You Need to Know!
-
News
VAT for Cross-Border E-Commerce Transactions Changes on 1 July 2021
-
News
Timeshares in Europe: How Does it Work? Everything You Need to Know!
-
News
European Energy Labels — Good for the Environment and Your Wallet
-
Page
Working for the ECC-Net
-
Page
Feedback
-
News
Hop on and be part of the European Year of Rail 2021!
-
News
No Legal Vacuum: Commission Proposes New Rules for Digital Platforms
-
Page
Success Stories
-
News
Commission Revises EU Rules on Product Safety and Consumer Credit
… digitalisation and the COVID-19 pandemic. The Commission is reinforcing its safety net for EU consumers in several … in particularly the most vulnerable ones. That’s exactly what we do with our revision of the existing EU rules on … unsafe products still circulate on the EU market, creating an uneven playing field for businesses and an important cost …
-
News
Ecommerce and the Pandemic: 9 Trends and Learnings During Two Years of COVID-19
-
News
Scam Notice: Beware of Phishing Emails
-
News
ECCs France and Germany welcome EU Commissioner Reynders and Minister Lemoyne
-
News
ECC Network Services Open to Ukrainian Citizens in the EU
-
News
World Consumer Rights Day: 19 Sustainable Consumer Trends From All Over Europe
-
News
Consumer and Travel Rights Factsheets Available in Ukrainian
-
Page
Educational Toolkit for Young Consumers
-
News
ECC-Net Provides Teaching Materials for Young Consumers
-
Page
Sustainability focus (ESG)
-
News
How Sustainable is the ECC Network?
-
News
Parcel Price Comparison Tool Now Available in All EU Languages
-
News
55% of Screened Online Car Rental Intermediaries Violate EU Law
-
Page
Our Cookie Policy
… cookies, you can watch YouTube videos on our website. What are computer cookies? A cookie is a small text file that our website places on your … field blank How can I delete cookies? Most cookies have an expiration date. This means that they automatically expire …
-
News
World Tourism Day: Beware of (Hidden) Additional Holiday Costs
-
SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
-
SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
-
SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
-
SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
-
SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
-
SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
-
SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
-
SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
-
SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
-
SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
-
SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
-
SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
-
SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
-
SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
-
SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
-
SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
-
SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
-
SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
-
SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
-
SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
-
SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
-
SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
-
SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
-
SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
-
SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
-
SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
-
SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
-
SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
-
SDG
Free Advice and Assistance for Consumers in the EU, Norway and Iceland
-
News
European Commission Launches Public Consultation on (Online) Consumer Protection
-
News
5 Tips for Safe Shopping on Black Friday
-
News
50 Years of EU Consumer Rights: A Festive Online Celebration
-
News
EU Cross-Border Dispute Resolution on the Agenda
-
Overview
Publications
-
Publication
Digital Fairness Fitness Check
-
Publication
Alternative Dispute Resolution (ADR)
-
Publication
Air Passenger Rights
-
Publication
Geo-blocking
… (EU) 2018/302 addresses unjustified online sales discrimination based on customers' nationality, place of … In cases of unjustified geo-blocking or other forms of discrimination based on nationality or place of residence, … the application and effective implementation of non-discrimination rules throughout the internal market …
-
Publication
ECC-Net’s Contribution to European Parliament Elections
-
Publication
Wishlist: Financial Retail Services
-
Publication
Online Fraud
-
Publication
Avoiding Risks of Counterfeit Products
… One of the most alarming aspects of counterfeit goods is the potential health risk they pose. Counterfeit … and destroyed by customs authorities, resulting in no product and no refund. Moreover, counterfeit goods often lack … bargains If a deal seems too good to be true, it probably is. Use secure payment methods Opt for payment methods that …
-
Publication
Chargeback in the EU/EEA
-
Publication
Buying a Car in another EU Country
-
Publication
Air Passenger Rights: Settling Disputes
-
Publication
E-Commerce Trust Marks
-
Publication
15th Anniversary of the ECC Network
-
Publication
10th Anniversary of the ECC Network
-
Publication
5th Anniversary of the ECC Network
-
Publication
The New Consumer Magazine 50th Anniversary
-
Publication
New Consumer Agenda
-
Publication
New EU Consumer Protection Rules on Consumer Credit
-
Publication
New EU Consumer Protection Rules on Product Safety
-
Publication
New EU VAT rules as of 1 July 2021
-
Publication
Data Protection and GDPR
-
News
Celebrate 50 Years of Consumer Protection
-
News
Safer Internet Day 2023: Together for a Better Internet
-
News
30th Anniversary: What Has the Single Market Brought European Consumers?
-
News
ECC Online Forms Rewarded for Promoting Clear Language
… ECC Online Forms Rewarded for Promoting Clear Language 08 March 2023 The … contain all data ECC advisors need to solve the consumer’s complaint against a trader. The amount of queries that fall … needs and are linked directly to ECC-Net’s central complaint handling system. ECC Finland Read the press release …
-
News
World Consumer Rights Day: 5 Tips for Online Payments
-
News
Understanding the Risks of ‘Buy Now, Pay Later’
-
Publication
The European Consumer Centres Network in 2022
-
Publication
Geo-blocking – still an area of concern for ECC-Net
… Enable the application and effective implementation of non-discrimination rules throughout the internal market The regulation covers both direct and indirect discrimination mainly based on: The nationality The place of … enforcement of the Geo-blocking regulation, including on discrimination in passive sales constellations. * ECCs that …
-
System page
Terms and Conditions
-
Homepage
Advice and assistance for consumers in the EU, Norway and Iceland
-
News
Artificial Intelligence: How Do We Protect Consumer Rights in AI Applications?
… of tackling bias in algorithms to prevent possible discrimination. Meanwhile, the European Commission has taken … of tackling bias in algorithms to prevent possible discrimination. Meanwhile, the European Commission has taken …
-
Page
Assistance outside the EU, Norway or Iceland
-
News
ECC-Net Recovers 10 Million Euros for Consumers in 2022
-
News
Join us for Europe Day Celebrations this May
-
Publication
ADR in the Nordic and Baltic Countries
-
News
Counterfeits and Online Piracy: Consumer Attitudes Towards Intellectual Property
-
News
Open Call: Does Your Business or Research Contribute to Consumer Safety?
-
News
Understanding the Risks of Online (Forex) Trading Platforms for Consumers
-
Publication
Right to Repair in the European Union
… This position paper lists ECC-Net's recommendations of what should be included in the future Directive. The paper … help consumers in the EU? The European Union has set an ambitious goal to become the first climate-neutral … Green Deal. Notably in consumer protection, the ambition is reflected in concrete initiatives, including the right to …
-
News
Safe Ways to Pay: the Pros and Cons of 4 Popular Payment Methods
-
News
ECC-Net Releases New Position and Research Papers
… issues. Geo-blocking The EU geo-blocking ban prohibits the discrimination of consumers based on their nationality, place … Geo-blocking The EU geo-blocking ban prohibits the discrimination of consumers based on their nationality, place …
-
News
State of the Union: Our Democracy in Action
-
News
WORLD TOURISM DAY: EU Flight Cases 2023
-
News
European Commission Wants to Modernise & Simplify Alternative Dispute Resolution
-
Publication
ECCs Ideal Candidates for ADR Contact Points
-
News
Empowering ECCs as ADR Contact Points: Boosting Cross-Border Consumer Protection
-
News
ECC-Net Launches New Consumer Advice Hub
-
News
Right to Repair: A Step Towards Sustainable Consumption
-
Legal theme
Travelling with a disability or reduced mobility
-
News
Call for Influencers - Help Us Protect Young Consumers
-
News
Only 3 Months to the European Parliament Elections
-
Publication
Passenger Mobility Package: Feedback from the ECC-Net
-
News
European Commission Wants to Improve Rights for Travellers
-
News
ECC-Net’s View on the Passenger Mobility Package
-
Publication
European Consumer Centres Network’s actions in 2023
-
Publication
Mileage Verification with Car-Pass: Ensuring Accuracy for Vehicles Abroad
-
News
Research Unveils Manipulative Tactics Impacting Young Consumers in Digital World
… to misleading or manipulative practices in digital marketing strategies. Protecting children and young people … personalised targeting, peer influence, and surreptitious marketing tactics. As digital technologies and online … important to address the concerns and raise awareness of marketing practices targeting young consumers in the digital …
-
Publication
Consumer Empowerment: ECC-Net's Recommendations Post-European Elections 2024/2029
-
News
ECC-Net’s Cooperation Day
-
News
European Elections 2024: Opportunities for Consumer Protection in the EU
-
News
ECC-Net Participates in European Consumer Summit 2024
-
News
High Demand for ECC-Net's Services: 9 Million Euro Recovery for Consumers
-
News
European Elections: ECC-Net’s Recommendations for the Next Term
-
News
Navigating through European Networks for EU Citizens
-
News
In Memory of Andy Allen, 1968-2024
-
News
Strengthening cooperation between ECC-Net and Travel Net
-
News
How ECC France is Protecting Consumers Before and During the 2024 Olympic Games
-
News
ECC-Net’s Concerns and Proposals for Enhanced Parcel Delivery Standards
-
Publication
Parcel Delivery Challenges Addressed by ECC-Net in the E-Commerce Sector
-
Publication
Dropshipping - Recommendations for a Regulation on EU Level
-
News
ECC-Net Wants to Improve Consumer Protection in Relation to Dropshipping
-
Page
Reporting Vulnerabilities
… we can to keep our website and systems secure. However, it is possible that a vulnerability might occur. If you find a … to work with you to better protect our users and systems. What is a vulnerability? A vulnerability is a deviation that can lead to an unsafe situation. A weak spot can impact the availability, …
-
Page
Wall of Fame
-
News
Unveiling Counterfeit Consumer Behavior: EUIPO Study Insights
… decreased over the years, counterfeiting in the EU is still a major concern. It poses risks to consumer health … and brand type also affect whether someone will buy a fake product. People who care more about values are less likely to … them, the risks associated with purchasing them, and what steps to take if they encounter counterfeit goods. For …
-
Publication
EU Consumer Rights for Displaced Ukrainians
-
News
EUIPO Urges Sports Fans to Play Fair By Streaming Legally
-
News
Immersed in EU Governance
-
News
Scam: Fraudulent 'Consumer Protection Representatives' Impersonating ECC-Net
-
News
Largest Number of Car Rental Cases in 3 Years
-
Publication
Improving EU Bus Passenger Rights for Greater Consumer Protection
-
Publication
Improving EU Sea Passenger Rights for Greater Consumer Protection
-
News
2024 EU Consumer ADR Conference: Insights, Ideas, and Inspiration
-
News
ECC-Net Calls for Stronger Protection for Sea Passengers
-
News
Strengthening EU Bus Passenger Rights: Key Insights from ECC-Net
-
News
EU Safer Internet Day 2025: Digital Safety in Online Environments