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… so forth. Such malicious chatbots can create huge damage. Directive 2000/31/EC Directive 2000/31/EC of the European Parliament and of the … consumer of the commercial nature of their marketing. In 2019, the Finnish Consumer Ombudsman issued a guideline for … so forth. Such malicious chatbots can create huge damage. Directive 2000/31/EC Directive 2000/31/EC of the European …

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Alternative Dispute Resolution (ADR)

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Air Passenger Rights

… In ECC-Net's experience, has become increasingly difficult to apply the rights foreseen by the EU legislation and case … amicable agreements. Download PDF Urgent Need to Revise EU Air Passenger Rights Regulation (261/2004) In … to the consumer. Ticket Changes There should be a right to correct spelling errors in passengers’ names, …

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Geo-blocking

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ECC-Net’s Contribution to European Parliament Elections

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Wishlist: Financial Retail Services

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Online Fraud

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Avoiding Risks of Counterfeit Products

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Chargeback in the EU/EEA

… Legal framework The report emphasizes two main directives—Directive 2007/64/EC on payment services and Directive 2008/48/EC on credit agreements—that underpin … Legal framework The report emphasizes two main directives—Directive 2007/64/EC on payment services and Directive …

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Buying a Car in another EU Country

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Air Passenger Rights: Settling Disputes

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E-Commerce Trust Marks

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15th Anniversary of the ECC Network

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10th Anniversary of the ECC Network

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5th Anniversary of the ECC Network

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The New Consumer Magazine 50th Anniversary

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New Consumer Agenda

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New EU Consumer Protection Rules on Consumer Credit

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New EU Consumer Protection Rules on Product Safety

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New EU VAT rules as of 1 July 2021

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Data Protection and GDPR

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Celebrate 50 Years of Consumer Protection

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Safer Internet Day 2023: Together for a Better Internet

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30th Anniversary: What Has the Single Market Brought European Consumers?

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ECC Online Forms Rewarded for Promoting Clear Language

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World Consumer Rights Day: 5 Tips for Online Payments

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Understanding the Risks of ‘Buy Now, Pay Later’

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The European Consumer Centres Network in 2022

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Geo-blocking – still an area of concern for ECC-Net

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Terms and Conditions

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Advice and assistance for consumers in the EU, Norway and Iceland

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Artificial Intelligence: How Do We Protect Consumer Rights in AI Applications?

… useful applications that range from industrial production to entertainment and from ecommerce to smart home appliances. … AI developments and to steering these developments in the right direction. The Council of Europe describes the crucial … for the human rights of individuals. Finding the right balance between technological development and human …

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Assistance outside the EU, Norway or Iceland

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ECC-Net Recovers 10 Million Euros for Consumers in 2022

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Join us for Europe Day Celebrations this May

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ADR in the Nordic and Baltic Countries

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Counterfeits and Online Piracy: Consumer Attitudes Towards Intellectual Property

… have bought was genuine or a counterfeit. Pirated Online Content Consumer attitudes and behaviour regarding illegal digital content resemble those regarding counterfeit goods. In general, most Europeans do not support obtaining digital content from illegal sources. However, acceptance is …

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Open Call: Does Your Business or Research Contribute to Consumer Safety?

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Understanding the Risks of Online (Forex) Trading Platforms for Consumers

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Right to Repair in the European Union

… Right to Repair in the European Union 19 June 2023 The European … the repair of consumer goods. Download PDF How will the right to repair help consumers in the EU? The European Union … ECC-Net-position paper rigth to repair.pdf … How will the right to repair help consumers in the EU? The European Union …

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Safe Ways to Pay: the Pros and Cons of 4 Popular Payment Methods

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ECC-Net Releases New Position and Research Papers

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State of the Union: Our Democracy in Action

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WORLD TOURISM DAY: EU Flight Cases 2023

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European Commission Wants to Modernise & Simplify Alternative Dispute Resolution

… expanding the scope of the Alternative Dispute Resolution Directive. Objective of the new measures The primary … Key points of the proposal Expanding the scope of the Directive : The new ADR Directive seeks to encompass all aspects of EU consumer law, … expanding the scope of the Alternative Dispute Resolution Directive. …

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ECCs Ideal Candidates for ADR Contact Points

… Download PDF With its Proposal 2023/0376 (COD) amending Directive 2013/11/EU on ADR, the European Commission aims at … 26 ECCs are already ADR contact points under the current directive and/or coordinators of the ODR contact points . By appointing ECCs as ADR contact points under the new Directive, both the existing human resources as well as the …

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Empowering ECCs as ADR Contact Points: Boosting Cross-Border Consumer Protection

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ECC-Net Launches New Consumer Advice Hub

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Right to Repair: A Step Towards Sustainable Consumption

… Right to Repair: A Step Towards Sustainable Consumption 13 December … by voting in favour of the European Commission’s Right to Repair Proposal on 21 November. This directive … by voting in favour of the European Commission’s Right to Repair Proposal on 21 November. This directive …

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Travelling with a disability or reduced mobility

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Call for Influencers - Help Us Protect Young Consumers

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Only 3 Months to the European Parliament Elections

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Passenger Mobility Package: Feedback from the ECC-Net

… addresses a legal gap that has been disadvantageous to consumers, particularly during the COVID-19 period. … coverage in cases of trip disruption (such as the right to rerouting, assistance, compensation, etc.). There is … tickets (i.a. name change) during a specific deadline: a right to correct spelling errors in passengers’ names should …

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European Commission Wants to Improve Rights for Travellers

… European Commission Wants to Improve Rights for Travellers 20 March 2024 The European … proposal contains a series of initiatives aiming to improve the experience of passengers and travellers by … purpose of the proposal? The EU's passenger rights apply to more than 13 billion passengers a year – by plane, train, …

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ECC-Net’s View on the Passenger Mobility Package

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European Consumer Centres Network’s actions in 2023

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Mileage Verification with Car-Pass: Ensuring Accuracy for Vehicles Abroad

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Research Unveils Manipulative Tactics Impacting Young Consumers in Digital World

… Unveils Manipulative Tactics Impacting Young Consumers in Digital World 18 April 2024 As young consumers spend a … are susceptible to misleading or manipulative practices in digital marketing strategies. Protecting children and young … : integrating commercial messages into non-commercial content Interaction : stimulating children to actively …

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Consumer Empowerment: ECC-Net's Recommendations Post-European Elections 2024/2029

… in case of cancellations or missed connections. The Digital Services Act ensures better information and … against illegal products on online marketplaces. The Digital Markets Act curtails the dominance of tech giants and … representative actions, cross-border payments, digital content, and financial services contracts. These measures aim …

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ECC-Net’s Cooperation Day

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European Elections 2024: Opportunities for Consumer Protection in the EU

… years. Advancing consumer protection in an evolving digital landscape The past five years, the European Union has … that empower and protect consumers. But a fast-evolving digital landscape calls for forward-thinking legislation … face digital barriers accessing online audio-visual content in the EU. The EU must ensure the right for consumers …

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ECC-Net Participates in European Consumer Summit 2024

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High Demand for ECC-Net's Services: 9 Million Euro Recovery for Consumers

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European Elections: ECC-Net’s Recommendations for the Next Term

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Navigating through European Networks for EU Citizens

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In Memory of Andy Allen, 1968-2024

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Strengthening cooperation between ECC-Net and Travel Net

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How ECC France is Protecting Consumers Before and During the 2024 Olympic Games

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ECC-Net’s Concerns and Proposals for Enhanced Parcel Delivery Standards

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Parcel Delivery Challenges Addressed by ECC-Net in the E-Commerce Sector

… as already identified by (51) in Consumer Rights Directive, the delivery and return of items still bear a lot … issues According to recital (55) of the Consumer Rights Directive “Where the goods are dispatched by the trader to … delivery under the Sales of Goods Directive (EU) 2019/771. Article 11 of that directive sets out the rules on …

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Dropshipping - Recommendations for a Regulation on EU Level

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ECC-Net Wants to Improve Consumer Protection in Relation to Dropshipping

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Reporting Vulnerabilities

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Wall of Fame

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Unveiling Counterfeit Consumer Behavior: EUIPO Study Insights

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EU Consumer Rights for Displaced Ukrainians

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EUIPO Urges Sports Fans to Play Fair By Streaming Legally

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Immersed in EU Governance

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Scam: Fraudulent 'Consumer Protection Representatives' Impersonating ECC-Net

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Largest Number of Car Rental Cases in 3 Years

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Improving EU Bus Passenger Rights for Greater Consumer Protection

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Improving EU Sea Passenger Rights for Greater Consumer Protection

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2024 EU Consumer ADR Conference: Insights, Ideas, and Inspiration

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ECC-Net Calls for Stronger Protection for Sea Passengers

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Strengthening EU Bus Passenger Rights: Key Insights from ECC-Net

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EU Safer Internet Day 2025: Digital Safety in Online Environments

… EU Safer Internet Day 2025: Digital Safety in Online Environments 11 February 2025 On 11 … awareness about online safety and fostering a positive digital environment. This year’s theme emphasises the … (2FA) to highlight the importance of personal digital security. This mechanism is essential for …

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European Consumer Centres Network’s Actions in 2024

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Towards a more effective air passenger rights regulation

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ECC-Net's 20th Anniversary: Two Decades of Consumer Protection

… ECC-Net's 20th Anniversary: Two Decades of Consumer Protection 08 May 2025 Since 2005, the ECC Network has worked to protect consumer rights across the … input for policy recommendations each year 20 years of ECC collaboration Since its inception in 2005, ECC-Net has …

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20 Years ECC-Net: Local ECC Highlights - Part 1

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ECC Network Marks 20 Years at the 2025 European Consumer Summit

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20 Years ECC Romania

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20 Years ECC Slovenia

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20 Years ECC Finland

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20 Years ECC Germany

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20 Years ECC Bulgaria

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Margarita Synanidi

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20 Years ECC Italy

… 20 Years ECC Italy As the ECC Network (ECC-Net) marks its 20th anniversary, each ECC … publications on Alternative Dispute Resolution (ADR). A relevant achievement was that in 2007 and 2009, ECC Italy was … As the ECC Network (ECC-Net) marks its 20th anniversary, each ECC …

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ECC-Net: Helping Travellers for 20 Years - by ECC Italy

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20 Years ECC Denmark

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Alert from the ECC-Net: IBAN discrimination, still an issue for EU consumers

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20 Years ECC Belgium

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ECC-Net Calls for Stronger Enforcement to End IBAN Discrimination in the EU

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20 Years ECC Greece

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20 Years ECC Cyprus

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Small Claims, Big Impact: Five Barriers to Justice in the European Small Claims Process

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20 Years ECC Spain

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20 Years ECC France

… 20 Years ECC France As the ECC Network (ECC-Net) marks its 20th anniversary, each ECC shares unforgettable moments, taking us on a journey … As the ECC Network (ECC-Net) marks its 20th anniversary, each ECC shares … Strong cooperation and synergies between ECC France & Germany On 2 November 2004, to strengthen …

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20 Years ECC Poland

… 20 Years ECC Poland As the ECC Network (ECC-Net) marks its 20th anniversary, each ECC shares unforgettable moments, taking us on a journey … As the ECC Network (ECC-Net) marks its 20th anniversary, each ECC shares … in Poland For two decades, the European Consumer Centre (ECC) Poland has stood by Polish consumers, helping them …

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20 Years ECC Luxembourg

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State of the European Union: 10 September 2025

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Advancing Consumer Protection for the New EU Consumer Agenda

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SOTEU 2025: Europe's Moment of Independence

… Defence featured prominently, alongside the single market, digital transformation, and the shift to a cleaner economy. … simplify rules for European companies. Introduction of a digital euro The digital euro aims to simplify payments for consumers and … Defence featured prominently, alongside the single market, digital transformation, and the shift to a cleaner economy. …

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Enhancing Legal Support: Insights from the IT Tool Workshop

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20 Years ECC Lithuania

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20 Years ECC Norway

… office has grown and outline our plans for the future. A digital shift From the moment our office opened, consumers … shopping grew, so did the number of cases related to digital purchases. Contributing to fair practices in … developed a social media strategy with a clear plan for content that drives engagement and builds recognition of our …

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Driving Change: Stronger Consumer Protection in the Car Rental Sector

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ECC-Net’s Recommendations to Address Unfair Car Rental Practices

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20 Years ECC Netherlands

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20 Years ECC Malta

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The 10th Biennial Conference of the European Consumer Centre Luxembourg

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Contact Your Local ECC

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20 Years ECC Latvia

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20 Years ECC Austria

… 20 Years ECC Austria As the ECC Network (ECC-Net) marks its 20th … inception in 2005, ECC Austria has been an integral part of the ECC Network (ECC-Net) and, before that, of the Euroguichets Network. Hosted by the Austrian Consumer … As the ECC Network (ECC-Net) marks its 20th anniversary, each ECC …

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